Do employees benefit by building friendships in their work environment? Studies done on this issue have established the positive influence of friendly relationships forged in a professional setting. According to surveys conducted in 2021 and 2022 by the Wildgoose and Gallup Analytics platforms, maintaining friendships at work greatly influences overall employee satisfaction, as well as increasing the sense of […]
Your manager is always ready to criticize whatever you say and do. Your motivation is in free fall, and your performance suffers the consequences. How do you survive a toxic boss? In business, an inflexible person in a position of authority can cause a lot of psychological and social damage around them. They may not […]
How can we create new rituals to strengthen relationships between colleagues in spite of the distance? Interview with Louise-Véronique Sicotte, oral communication and work rituals trainer at UQAM Continuing Education. From a simple toast to the celebration of a wedding, rituals are part of our traditions and allow us to mark the various important stages […]
While the deconfinement was expected by everyone, the return to the office is not the same. It’s still far from reaching a consensus. According to a survey conducted by Angus Reid for ADP Canada, 36% of remote-working, Generation Z Canadians—those 25 and under—are enthusiastic about returning to their usual workplaces. And that rate drops with […]
Do you feel that since your team has been working remotely, rapport has been lost, exchanges are more laborious and there are more misunderstandings? This impression is well-founded. Explanations and advice from communication psychology expert Guillaume Dulude. For the doctor of neuropsychology and communication specialist Guillaume Dulude, our difficulties of communicating effectively through layers of […]
Whether it comes out in derogatory remarks, open hostility, or by the withholding of suitable work tools, fatphobia does indeed exist in the workplace. In a recent example, a nurse was refused a job because of her weight. “There are a lot of assumptions that come with a big body,” laments author, blogger, consultant and […]
We asked Marie-France Émond, CHRP and Vice-President Operations/HR at Indigo Consulting, which has around 40 employees in Montreal, Toronto and Chicago and has always operated in virtual mode. She suggests five strategies that allow us to forge links, even at a distance. Count on motivating managers In a context of long-term remote working, the role […]
Working in a call centre often comes with a good dose of stress. Studies show that employees have higher rates of anxiety and emotional distress than the average worker. Here are some tips for spending more peaceful days. Practise self-soothing techniques There are several techniques that help reduce stress and can be practised between calls […]
A demanding exercise, the prospecting phone call (or cold call) still has great potential in business development. Here are some “mantras” to repeat to make this exercise smoother and more profitable! Put yourself in condition One of the keys to success is to believe yourself in the virtues of what you are selling. It’s good […]
Evenings, weekends, holidays: you can’t help avoid taking a peek at your work inbox to deal with details and emergencies or leave your phone turned on in case someone needs you. At a time when more and more countries are putting laws in place that favour the right to disconnect, learn about the best reflexes to completely cut […]
Sexual, psychological or discriminatory harassment: these situations are found more often that you might think in Canadian workplaces. 19% of women and 13% of men have been victims at least once in their careers. Learn how to recognize it to know how to react accordingly. Is it harassment? To know how to respond, the first […]
Looking for an employer is becoming more and more like looking for… a spouse! An increasing number of employees are looking for the perfect match. A recent survey by the Robert Half firm reveals that 2 Canadians out of 5 would be willing to turn down the job of their dreams if they disagreed with […]