Print Services Representative

Openings: 1

Type of Posting: Internal & External

Location Name: City of Regina, Regina, Saskatchewan, CA

Date Posted: May 7, 2024

Closing Date: May 24, 2024

Profession: Administrative & Support Services

Experience Level(s): Intermediate

Desired Employment Status: 2-year Term

Education Level(s): Grade 12

Job ID: 2159

Are you passionate about providing top-notch print solutions? Do you thrive in a dynamic environment where no two days are the same? We're seeking a Print Services Representative to join our team in the Technology Department. As a Print Services Representative, you'll be the go-to expert, consulting with clients to understand their needs, recommending the best print solutions, and ensuring seamless production from start to finish. If you're detail-oriented, customer-focused, and ready to make an impact, we want to hear from you. Join us in shaping the future of print services!

Key Duties

• Explain price structures, cost estimates, and outlines options and alternatives.
• Consults with departments to understand the needs and recommends the best print solution option(s) to fulfil the goals.
• Manages print production by obtaining job specifications in complete detail, identifying clear proof and delivery due dates, and communicates accurate and realistic schedules to the department based on production requirements.
• Maintain ongoing communication with both the customer and shop personnel while work is in progress, keeping both sides informed of changes or new information affecting production, and ensuring all work is accurate and meets company and customer standards.
• Provides, customer service, and first point of contact for all print requests.
• Receives, consults and records requests from departments. Generates and allocates production ticket with specifications.
• Prepares estimates, invoices, and generates monthly activity reports.
• Responsible for all docket information and electronic files
• Controls inventory, requisitions, and purchases materials and supplies within limits of established authority (p-card, blanket agreements, and general stores)
• Researches and sources new and/or replacement vendors for specialty products, and/or production/product issues
• Manages out-sourced production, requests quotes, verifies supplier/vendor invoices, manages timelines and quality and records all jobs in the system.
• Designs and creates fillable forms in Adobe as required.
• Sets up print jobs and undertakes quality control for print services and operations.
• Operates laser printers, large format printers, and production copiers to reproduce letters, reports, statements, manuals, and other various specialty work.
• Maintains and troubleshoots equipment, collaborates with employees for solutions, makes service technician call as required.
• Follows job ticket and other instructions accurately and produces all work to specification and on schedule.
• Follows work procedures, performs preventative maintenance, and keeps equipment and work area neat and clean.
• Reports time and materials usage accurately
• Provides coverage for mail clerk and Print Services Graphic Designer as required.
• Oversees receipt, process, verification, reconciliation, and payment of invoices.
• Monitors office supply inventory, requisitions and purchases within limits of established authority

Education, Certification, and Experience

• Completion of secondary or equivalent combination of education, training
• Minimum of two years’ experience in Digital Print, Large Format Digital, and Bindery processes
• Strong computer skills, Excel, PrintSmith or equivalent productions system
• Proficient skills using Adobe pro and Creative cloud apps.
• Knowledge of Offset printing is an asset.
• Driver’s Licence Class 5

Knowledge

• Knowledge of print services and customer/client services
• Knowledge of methods, standards, procedures and operation of print services, duplicating, and finishing equipment
• Knowledge of specific branch as well as the broader division/departments and interrelationships for project and service delivery
• Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards
• Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline-specific software, and technology devices

✓ Note: Testing may be done to evaluate knowledge, skills and abilities.

✓ Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

✓ Note: Successful candidates will be required to provide proof of acquired education.

Jurisdiction: CUPE Local 7

Division: Corporate Services

Department: Technology

Hourly Salary: $25.24 - $32.63

Annual Salary: $48,123.00 - $62,213.00

The City of Regina acknowledges that we are on Treaty 4 Territory, and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and the homeland of the Métis Nation.

We want to show our recognition and respect to the Nations and the ancestors of this territory, we are grateful for the privilege to be here, to co-exist. We recognize that much of the harms of the past have shaped our relationship; we are committed to our work of building trust. We hope for good and everlasting relationships to create true partnerships with Indigenous peoples.

Regina is committed to employment equity and accessibility. We encourage applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities and persons of all sexual orientations and gender identities/expressions.

Note: The City of Regina strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please note in your application or contact 306-777-7000.