Key Account Manager - Nutrition (GTA, ON)

February 28 2024
Industries Pharmaceutical, Biotechnology
Categories Pharmaceutical, Healthcare, Medical,
Anywhere - Ontario • Full time


Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.


At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.


This position works out remotely from the GTA and the surrounding areas in the Nutrition division. Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help get the nutrients they need to live their healthiest life.

Under the supervision of the Customer Team Lead, the Key Account Manager (KAM) is responsible for achieving Sales and Marketing objectives within his/her specific key accounts and in accordance with National objectives. KAM’s role is to provide the key accounts superior service in knowledge and opportunity identification enabling mutual sales and profit growth.


External – Building Relationships/Developing Opportunities:
• Play a pivotal role at improving Abbott’s account penetration in such a way to maximize all aspect of our business;
• Identifiy and optimize Strategic business opportunities with their respective customers;
• Maximize volume and revenue in key assigned accounts by utilizing fact-based selling;
• Analyze and present Nielsen information, sales data (POS) and marketing information to enhance account development. Involves Category Management in the process (analysis, customer presentations, etc.);
• Present and secure new product listings at key accounts;
• Negotiate and present recommendations to his/her accounts aiming to improve various aspects of the business. These include planogramming, suggested/recommended retail pricing, product assortment, value-added promotions, shelf positioning, revenue growth management, logistics process improvement and inventory control/forecasting recommendations;
• Prepare and present external category business reviews which include, but are not limited to, the following: Performance YTD - YTG, promotional activities, sales forecast and gap closers, deductions issues, competitive activities, shelf space, recommendations on plan-o-gram changes and inventory course correction if necessary.

• Experience in management of Western accounts is an advantage (London Drugs, Overwaitea, PharmaSave, FCL, etc.)

Trade Promotion Planning /Administration:
• Negotiate promotional programs with their product portfolio in line with the organizational strategy & guidelines. Manages budgets making sure that: 1) Promotional Strategies are implemented 2) Trade Spend budgets are optimized in the most profitable manner;
• Complete and submit all account specific administration; Trade Spend in a timely manner;
• Work with Abbott Credit department to clear or validate account deductions, and sustain outstanding deductions to a manageable level;
• Track all promotional activity undertaken in the key accounts for both our products and that of our competitions.

• Provide forecast estimates for each account under responsibilities;
• Achieve monthly and yearly account sales plan with a strong emphasis on forecasting accuracy;
• Complete Trade Promotion Planning tasks in full and on time.

Field Sales Broker Coverage:

• Lead strategic plan for Store coverage execution with third party broker;
• Manage Abbott priorities in the field by working closely with broker to execute in-store activities: merchandising & displays, distribution, innovation, managing out-of-stocks on shelf, ensuring planogram compliance etc.;
• Lead monthly priorities and executional plan by collaborating with the Abbott KAM team and the broker;
• Assess performance through metrics, scorecards, ROI and course correcting as needed.

• Identifiy issues, proposes sound recommendations and provide processes for timely and effective resolution;
• Do store check and market evaluation in order to stay on top of the business;
• Prepare and present an annual customer plan for each account to the senior management and marketing team;
• Look for opportunities to increase customer service levels within Abbott policy;
• Review goals, assess root causes when goals not achieved and incorporate key learning into future strategies.

• Bachelor's Degree (preferably in Business);
• 3 -5 years of experience as Key Account Manager in a CPG / OTC environment;
• Strong interpersonal skills;
• Strong project management skills;
• Demonstrated problem-solving skills;
• Demonstrated analytical abilities and planning skills;
• Ability to make decisions, resolve obstacles and work through conflict with minimal oversight;
• Demonstrated ability to communicate complex ideas effectively and appropriately;
• Ability to lead in a complex, cross functional matrix team environment and build strategic partnerships;
• Strong financial acumen;
• Ability to balance strategic thinking with intricate planning and strong tactical execution in heavily regulated position;
• Ability to effectively manage issues proactively and reactively.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

Apply now!

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