Territory Manager

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including M&M Food Market, Fas Gas Plus, Pioneer, RaceTrac, Superpumper, Ultramar, Chevron, Esso, and ON the RUN.

We recognize that diversity gives us an edge and inclusion propels us forward. We're also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

Position Title: Territory Manager

Team and Location: Commercial - Olds, AB

Position Summary:

Reporting to the Regional Operations Manager, the Territory Manager will be oversee multiple branch locations (3-5) and will be responsible for ensuring safe operations and deliveries of all sites; attaining the KPIs for operating efficiency; managing OPEX for the territory and ensuring customer expectations are met or exceeded.

Key Responsibilities:

Safe and Reliable Operations:

• Is a safety leader within the territory ensuring the highest safety standards are being met for all branches
• Ensures all drivers are following proper safety procedures and ensures training is provided should it be required.
• Conducts site inspections and workplace observations regularly to ensure compliance
• Is up to date on safety and regulatory standards within the territory to ensure compliance with regulatory agencies.
• Ensures safe operations in all branch/bulk plant and cardlock locations in the territory

Operating Efficiently:

• Responsible for territory OPEX budget and reducing OPEX wherever possible.
• Working with the Logistics Manager in the ROC the Territory Manager will ensure routing efficiencies are optimal
• Responsible for meeting the KPIs for efficiency in the areas of delivery and maintenance of trucks and bulk facilities in the territory. (Operating Ratio)
• Maintains all sites (branches/cardlocks) are up to Parkland standards. Responsible for maintenance of sites as required.

Customer Service:

• Responsible for customer profitability within the territory
• Works with sales team to help win business while continuing to operate efficiently.
• Responsible for the customer relationship and ensuring customers are receiving excellent on time service.
• Owns the NPS scores to ensure the highest customer satisfaction
• Deals with customer issues and resolves customer complaints when they arise.
  

Performance Management:

• Promotes Parkland Values and BOLD behaviours within the territory.
• Ensures Operations Supervisors/Managers in the Branches are supported and well trained.
• Sets/manages KPIs and AIP objectives for all employees in the territory
• Responsible for setting staffing levels at the branches
• Provides product knowledge support for the branches as required.

Qualifications and Skills:

• University degree and/or 5+ years progressive experience with a focus in operations management, business accounting, marketing, and sales
• Industry knowledge relating to fuel distribution desired.
• Excellent communication, organizational, and analytical skills
• Ability to handle conflict and de-escalate issues quickly and effectively
• Understanding of transportation compliance
• Excellent interpersonal skills with proven leadership ability while maintaining a pleasant and friendly manner is necessary
• Must have a valid drivers license and an abstract in good standing
• Be safety oriented
  

We Offer:

• Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
• A share in our success through the Employee Share Purchase Plan and 100% company matching.
• A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
• Participation in Parkland Pledge, an employee-driven charitable giving program.
• An employee referral program - earn up to $2000 for your referral.
• In-house learning and development opportunities, leadership training, international opportunities.
• Discount Programs and Educational Scholarship Programs for family members.
• Save on gas at our participating gas stations across Canada (Chevron, Fas Gas, Ultramar, and Pioneer).
• A safety focused work environment and ongoing safety training.

Please note:

• Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
• Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
• Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.

This position will close on May 20, 2024 or when a successful candidate is found.

Commercial Brand: Bluewave Energy.