Mining Account Manager

Job summary

The Mining Account Manager will lead commercial strategy for a mining portfolio, focusing on equipment solutions, contract execution, and long-term asset lifecycle planning. They will collaborate with internal teams and Caterpillar to drive profitable growth while maintaining strong customer relationships and safety standards.

Job details

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Help shape the future of mining in one of Canada's most active and exciting resource regions. Finning is seeking a Mining Account Manager to support large oil sands contractor. This role offers the opportunity to work along side established and growing oil sands project. As the primary commercial leader for your portfolio, you'll build long-term strategic partnerships with customers, helping them improve performance through innovative equipment solutions, product support strategies, technology adoption, and fleet lifecycle planning. You'll work across every stage of the mining lifecycle—from development and construction through to production and expansion—while collaborating with Finning's industry-leading mining team and Caterpillar's global mining organization. This is an opportunity for a commercially minded leader who enjoys building relationships, influencing major business decisions, and delivering solutions that create measurable value for customers operating in demanding environments. If you're passionate about mining, enjoy solving complex challenges we'd like to hear from you. Job Description: Growth targets to include Percentage In New Sales (PINS), Revenue, Gross Profit%, Cat Financial Services Ltd (CFSL), Master Goods and Services Agreements (MGSA) Customer Value Agreements (Components and Consumables), Connectivity (Condition Monitoring), my.Finning.com (MFC) use, Parts.cat.com (PCC) and/or Internal Parts (IP) use. Negotiation and execution of mining contracts, quoting and sale of new, used and rebuilt equipment, develop an asset life strategy for each site and ensure governance model is in place. Develop a customer account management plan that encompasses all elements of customer activity that can be used as a complete customer strategy that ultimately results in delivering profitable growth for the Company. Develop and deliver short term attack plans (less than 2 years), medium (2-5 year) and long range (5-10 years) customer account management plans that align to our customer's mine plans. These plans would include equipment and component forecasts (via Asset Management Tool), pricing, quality, estimates and market intelligence in line with the mining leadership Priority Value Drivers (PVD’s). Effectively communicate all applicable news within Finning as it relates to their mining territory. Being a leader with respect to CRM usage will be crucial in keeping the enterprise in touch with all progress that relates to the customer. Support regional and other internal teams in order to influence and maximize the customer experience. Consistent communication with all relevant branch personnel (ie: Branch Manager, Sales Manager, Equipment Representatives, Product Support Representatives) in order to drive consistency with the customer throughout the Region. Be an ambassador of the Finning safety culture and ensure that the safety practices of the customer and Finning are aligned. Also, promote Caterpillar Safety Solutions where applicable. Communicate and develop account status with the global CAT relationship. A strong partnership with the Cat Mining team will be imperative in order to achieve success. Identify and manage any cross-divisional opportunities so that a seamless, integrated approach is presented. Understand and develop government and indigenous relations as well as ESG initiatives as they pertain to Finning interests. Create a better understanding of how to work cohesively and beneficially in the governmental world, indigenous culture and ESG’s Education & Experience: Minimum 5–10+ years of experience in sales, product support, and parts, equipment, engineering, or operations within the Mining industry. In-depth knowledge of mining operations, industry commodities, and related products and services. Proven ability in forecasting, demand planning, and delivering best-in-class solutions through effective problem-solving. Mechanical aptitude considered an asset. Skilled in building relationships and liaising with stakeholders at all organizational levels. Excellent communication, sales, marketing, and presentation skills, with confidence in engaging both small and large groups. Effective in coaching, team motivation, and aligning efforts toward common goals. Highly organized with strong time management and computer proficiency. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What you’ll do

The Mining Account Manager will lead commercial strategy for a mining portfolio, focusing on equipment solutions, contract execution, and long-term asset lifecycle planning. They will collaborate with internal teams and Caterpillar to drive profitable growth while maintaining strong customer relationships and safety standards.

Requirements

Candidates must have 5–10+ years of experience in sales, product support, or operations within the mining industry. Strong knowledge of mining operations, commodities, and the ability to manage complex stakeholder relationships are essential for this role.

Listed skills

• Account Management · Preferred
• Sales · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• Business development · Preferred
• Contract Negotiation · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Strategic planning
• Mining operations
• Sales
• Contract negotiation
• Asset lifecycle planning
• Forecasting
• Demand planning
• Relationship building
• Business development
• Communication
• Presentation skills
• Mechanical aptitude
• CRM usage
• Safety culture leadership
• Presentations
• Planning
• Governance
• Operations
• Problem Solving
• Asset Management
• Influencing Skills
• Influencing Without Authority
• Leadership
• Innovation
• Financial Services
• Marketing
• Strategic Partnership
• Negotiation
• Customer Relationship Management
• Coaching
• Customer Service
• Environmental Social And Corporate Governance (ESG)
• Time Management
• Account Management
• Demand Planning
• Sales Management
• Market Intelligence
• Business Decisions
• Mechanical Aptitude
• Customer Support
• Disabilities
• Profitable Growth
• Safety Culture
• Product Support
• Team Motivation
• Technology Adoption Lifecycle
• Condition Monitoring
• Equipment Engineering

Job areas

• Sales
• Management & Leadership
• Energy
• Engineering
• Consulting
• Training Account Manager
• Mining Manager
• Mining Managers
• First-Line Supervisors of Construction Trades and Extraction Workers

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