Inside Sales Representative

Q-Line Trucking is a National carrier that provides transportation services throughout Canada and the USA. With expertise and capability, we provide specialized transportation solutions for major projects and industry sector leaders. Guided by our founding principles of hard work and honesty, we are dedicated to upholding the integrity of our services and providing growth and opportunity for our stakeholders. Q-Line Trucking employs over 500 people from 4 locations in Canada and 1 in the USA. Our success is rooted in our set of core family values and enhanced by the performance of our people. Q-Line Trucking maintains a very good safety rating as well as outstanding employee engagement and retention indicators. Q-Line has been awarded the Canadian Top Medium Fleet Employer for the last 3 years!

We're currently seeking an Inside Sales Representative to join our sales team.

Responsibilities & Accountabilities

• Confers with customers by telephone, e-mail, or in person to provide information about products or services, book and enter loads, and obtain details of complaints.
• Quotes and negotiates freight rates with customers.
• Communicates quoted rates and work orders to dispatchers, drivers, and other relevant employees.
• Plans movement of deck freight within Canada and the United States.
• Monitors driver and equipment locations and utilization to coordinate service and schedules and minimize empty miles.
• Maintain constant communication with customers, drivers, management and fellow employees to ensure complaints and conflicts are identified and resolved.
• Maintains up-to-date knowledge of freight markets and pricing.
• Checks to ensure that appropriate changes were made to resolve customers' problems.
• Updates and modifies shared load schedule spreadsheet.
• Nurtures customer relationships by resolving issues or complaints and provide great customer service.
• Consults customers regarding the customs and border crossing processes and the most efficient ways of constructing or loading freight
• Other duties as assigned.

Desired Qualifications

• High School Diploma or equivalent required, with relevant post-secondary education preferred.
• A minimum of 3-5 years of industrial sales experience required, with experience in the transportation industry preferred.
• Strong knowledge of freight and transportation markets is required.
• Must be moderately technologically inclined, with the ability to utilize various transportation programs (i.e. AXON, Shaw Tracking, LSD finder, etc.).
• Strong negotiation and communication skills are required.
• Must be able to build and maintain strong relationships.
• Strong customer service skills required.
• Effective time management skills required.
• Excellent oral and written comprehension skills required.
• Strong collaboration skills with various cross-functional Q-Line staff is required.
• Strong attention to detail required.
• Strong problem-solving skills required.

What we can Offer

• Competitive compensation.
• Industry leading benefits plan.
• Opportunities for growth and development.
• Opportunity to work for a recognized top fleet employer.
• Teamwork atmosphere.
• Company social events.

Q-Line Truck­ing Ltd is an equal oppor­tu­nity employer and is com­mit­ted to achiev­ing and main­tain­ing a workforce which reflects the diver­sity of our soci­ety. We encour­age all qual­i­fied appli­cants to apply; however, only individuals being considered for any interview will be contacted.