Retail Sales Associate & Team Leader

October 24 2021
Industries Retail
Categories Sales, Business Development, Retail, Retail, Store Operations - Management, Store Operations - Associate
Quebec, QC

We are looking for Sales Associates and Boutique Team Leaders to join our Quebec city boutiques! You would be the ambassador of the Nespresso brand within the boutique and the main point of contact for the customer when they enter the boutique.

Why join us?

  • Great benefits that start on day one;
  • Incentive Plan;
  • Monthly Coffee credit;
  • Excellent training and development programs;
  • Coaching and mentoring environment;
  • Opportunities to grow within the company.

As a Sales Associate, your responsibilities will include:

  • Sales and customer service;
  • Achieve personal and common sales and service level targets;
  • Welcome the Boutique clientele and identify their needs; o
  • Ensure that the Boutique is clean and well presented;
  • Contribute to the management of inventories, stocks and cash;
  • Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
  • Advise both prospects and Club members on Nespresso products and Services;
  • Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
  • Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
  • Actively manage the database daily and permanently update customer records.


As a Boutique Team Leader, your responsibilities will include:

  • Provide guidance on following the Mystery Shopper scripts;
  • Nessoft, Machine, & Coffee Training to new employees;
  • Return management, Cash handling, and Tax-exempt procedures;
  • Set training agenda for on-boarding new employees;
  • Communicates a clear understanding of the Company's values;
  • Assist Manager in setting work schedules;
  • Develop a schedule for the staff to assist in Boutique daily tasks responsibilities;
  • Provide employee recognition for team success;
  • Ensure boutique is in stock with all supplies;
  • Submit & process stock transfers, process returns;
  • Understanding of Boutique Budget for Decoration and Tasting products;
  • Report stock deficiencies to manager;
  • Prepare and review daily and weekly reporting on machine and capsule sales.

We are looking for:

  • Customer service oriented;
  • Excellent presentation, communication & interpersonal skills;
  • Strong team player;
  • Proactive and responsive to anticipate and fulfil customer needs;
  • Bilingual in English & French;
  • Knowledge of coffee, an asset.

Interested in joining our team?

We will be considering applicants as they apply, so please don't delay in submitting your application. Apply now!

Apply now! network