Customer Development Manager

Position Title: Customer Development Manager

Position Type: Regular - Full-Time ​

Position Location: Montreal

Grade: Grade 06

Requisition ID: 28642

JOB PURPOSE:

Reporting directly to the Director of Retail Sales the position of Customer Development Manager
requires a sales professional capable of selling the full line of McCain Retail Products and owning the entire sales cycle from wholesaler to the stores for merchandising to the final consumer.

JOB RESPONSIBILITIES:

• Full portfolio management includes liaising with marketing, Sales Strategy, Finance, Supply Chain, Customer Service, Production Planning as well as customer.
• Accountable for Trade Investment using Excel - detailed management of trade spend.
• Work with team (Supply Chain and Sales Strategy) to forecast the business using APO for production planning
• Maintain proactive customer relationship: Daily interaction with customers (buyers as well as other support departments) - primarily over the phone - focus on joint business planning: ads, listings, product launches, promotions and pricing.
• Coordinate and lead customer presentations: quarterly business reviews, top-to-tops, and joint business planning.
• Owning responsibility for the customer marginal contribution and effectively manage to accomplish financial objectives.
• Lead Customer Negotiations in conjunction with Finance and Sales Strategy in relation to pricing, promotions and supply timing.
• Execute product launches including managing store level support to ensure success.
• Maximize Customer Information tools to analyze the business ensuring positive ROI.

KEY QUALIFICATION & EXPERIENCES:

• University/College Degree with focus in Finance or Business Administration
• Proven sales skills with past success in maximizing sales through smart negotiations
• Strong analytical skills demonstrated via the ability to use tools to manage the business profitably
• Entrepreneurial mindset: takes initiative to get things done while keeping the company's best interest in mind.
• Strategic thinker who is able to use advanced analytic skills combined with broader business knowledge to effectively manage full business portfolio.
• Excellent communication skills; able to effectively communicate strategic business ideas, to influence customer using CI tools to create a win-win, and to liaise with various internal departments.
• Strong interpersonal and customer service skills and the ability to lead and influence teams, drive change and interact cross-functionally.
• Excellent organizational and time management skills with ability to prioritize and drive multiple programs.
• Proven ability to work in a dynamic and detail oriented team environment
• Strong Excel skills.
• Must be bilingual.

Key Competencies:

• Drives Results, Collaboration, Customer focus

OTHER INFORMATION

• Key internal relationships: Marketing, Sales Strategy, Finance, Supply Chain, Customer Service, Production Planning
• Key external relationships: Customers
• Travel: as required
• Job is primarily performed in a standard office environment

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

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Job Family: Sales
Division: NA Potato
Department: ​Sales Retail Metro Sobeys Field Sales ​
Location(s): CA - Canada : Quebec : Montreal

Company: McCain Foods (Canada)