Manager, Life & Health Sales Team Development

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of "we're here to help people" is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

The Position:

We are looking for a Manager, Life & Health Sales Team Development to join BrokerLink in one of our offices in Alberta, Ontario, or Atlantic region on a Permanent FT Basis.

Responsible for growth through a specific team of life and group benefits advisors, and the onboarding, coaching and development of a new sales and service team either geographically or per role of 6-10 direct reports. Will maintain a book of business to manage.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• 'Dress for your day', dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023

What the Role Entails:

• Responsible for achieving specific growth targets (sales and retention) linked to respective team(s)
• Collaborate with Life & Health Management to maintain an alignment of service standards and formulate growth strategies to achieve overall combined departmental objectives.
• Develop strong working relationships with Commercial and Personal Insurance teams to promote cross-selling of individual life, health and group benefits as a value-added service.
• Responsible for ensuring that quality of service meets expected standards. Analyze and resolve quality and customer service problems. Follow up with clients as required
• Accountable for recruitment, onboarding, training, and coaching to develop a strong sales focused team.
• Leadership to include motivating team to participate in company initiatives, and individual personal learning and development throughout the performance cycle. Conduct performance reviews.
• Responsible for specific marketing and /or advertising initiatives to support the growth of Life and Group Benefits targeted objectives.
• Maintain excellent relationships with markets and company representatives
• Responsible for ensuring that quality of service meets expected standards. Analyze and resolve quality and customer service problems. Follow up with clients as required

The Successful candidate will have:

*If you feel you have the equivalent skills, please apply*

• High degree of professionalism, diplomacy and integrity
• Excellent customer service skills and conflict resolution
• Excellent communication; capacity to coach
• Able to work in a fast-paced environment, under pressure and deadlines
• Able to work both individually and in a team environment
• Excellent organizational and time management skills; multi-tasking
• Post-Secondary Education or equivalent
• 5-10 years Industry and Customer Service experience
• LLQP required

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!