Digital & Customer Experience Coordinator

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of "we're here to help people" is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

The Position:

We are looking for a Digital & Customer Experience Coordinator to join BrokerLink and work out of our office in Toronto, ON or Calgary, AB on a Permanent FT Basis.

The Digital & Customer Experience Coordinator is responsible to assist in maintaining, troubleshooting, and publishing content on the BrokerLink website. They will maintain and update BrokerLink's digital footprint on online listings platforms. This role requires the ability to focus on all areas and details of a project, performing tasks with thorough accuracy, and communicating effectively while working as part of a team and with our vendors. The role will coordinate with other internal teams to gather and distribute information through meeting and emails with relevant stakeholders.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• 'Dress for your day', dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023

What the Role Entails:

• Assist in editing and publishing the organization's website content through the CMS.
• Complete various Quality Assurance and Search Engine Optimization updates from audits and action findings.
• User Acceptance Testing website and quoter enhancements or features developed by internal teams or partners.
• Assist in the maintenance of google business profiles and other online listings and converting acquisitions' online listings.
• Prioritize, action, and respond to digital requests as received in the inbox with a solution-oriented approach.
• Work collaboratively and cross functionally with digital agency, technical teams and website developers.
• Support the completion of A/B testing and trend analysis to improve conversion rates and user experience (UX).
• Represent Digital Solutions in meetings, record action items, and coordinate with team on deliverables.
• Other duties as assigned.

The Successful candidate will have:

*If you feel you have the equivalent skills, please apply*

• Minimum 1 year of related experience.
• Post-secondary education in Marketing, or Business, or relevant work experience.
• Excellent time management skills and the ability to prioritize work.
• Outstanding attention to detail, problem-solving, and written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, etc.).
• Experience or understanding of the customer journey/funnel.
• Experience working with software tools and platforms including Content Management Systems, Adobe Photoshop and Illustrator, and Google business profile manager is preferred.
• Knowledge of SEO principles is a bonus.
• Basic knowledge of HTML and Cascading Style Sheets (CSS) is preferred.
• Knowledge or experience working in the insurance industry is an asset.
• Understanding of BrokerLink's internal processes considered an asset.
• Flexibility and the ability to grow expertise through continuous learning.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!