Inside Sales Account Representative

Accenture Niagara is growing!

Did you know that our Inside Sales Associates (Sales & Marketing) work on behalf of a top global social media company?

We're seeking motivated candidates who enjoy taking on new opportunities! You don't need to be a Social Media expert to apply. Accenture provides comprehensive training and industry expertise to help our employees become trusted marketing advisors!

This role is taking place onsite at our St. Catharines office.

What sets us apart from other employers?

• We offer a $20.43 per hour starting wage and a $1000 sign-on bonus!

• We offer full-time permanent positions with a comprehensive total rewards package!

• Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

• Competitive hourly rate ($20.43 base to start)

• NOC Code: 62100 (Teer Category 2).

• A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, generous time off, and retirement plan.

• Sign-on bonus of $1000.

• Shift premium for hours worked after 9:00pm, 7 days a week.

• Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.

• Full-time positions scheduled between 35 and 44 hours per week.

• Flexibility to select your assigned schedule every month based on your performance.

• Annual salary increases based on performance.

• Recognition for individual contributions.

• Spacious workstations with updated technology platforms and equipment.

• Supportive environment for individual success and self-development through online courses.

• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire.

• Extensive post-training coaching and support for up to 3 months.

• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.

• Opportunity to give back to the community supporting local causes and volunteer efforts.

What would your day-to-day look like?

You can work with purpose daily experiencing the following:

• Sense of achievement providing excellent customer service.

• Fulfilling work satisfying customer expectations in a way that also complies with best practices.

• Demonstrating empathy to customers concerns through multiple channels which may include email and telephone.

• Maintaining high customer satisfaction ratings and service level agreements.

Job Description

Inside Sales Account Representative professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

A professional at this position level within Accenture has the following responsibilities:

• Demonstrate commitment to consultative sales in service of client goals.

• Manage a portfolio of advertisers of small to medium-sized businesses to grow revenue with higher product savviness.

• Research and discover fundamental understanding of vertical(s)/market(s) industry and client business models.

• Identify sales opportunities and provide clients with tailored solution(s) to meet their goal(s)

• Personalize client recommendations to suit varying needs

• Improve clients’ experiences by consulting on optimal and appropriate product adoption

• Proactively outreach (outbound calls) and reactively engage with clients over the phone and via email to frequently assess product performance and provide insights to optimize their advertisements and increase their investments

• Expectation is to be consistent in exceeding your quarterly targets through high-volume outbound calling. Understanding customers’ business and advertising goals to capture and build market intelligence.

• Develop expert working knowledge of Social Media advertising solutions (including measurement) and what impacts performance, identify trends and solve problems

• Share ideas to improve ad products and the customer experience

• Exhibit curiosity by actively teaching self and others

• You will be responsible for speaking with decision-makers over the phone to increase the value of their online advertisements through optimization; with an aim to increase customer investment and/or increase the length of time that a customer will maintain their campaign.  

• Help them optimize what they are already running, reach their advertising goals, optimize their budget by understanding what is working, and offering advice by implementing solutions to help them see improved results and become more confident in using the platform.