Sales Manager - Franchised

Additional Information: This hotel is owned and operated by an independent franchisee, Diamond Hotels Canada Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description:

The Sales Manager is primarily responsible for the direct sales and building and maintaining strong relationships with existing and prospective clients in an effort to generate guestrooms, meeting and conference business in the Corporate, Travel Trade and Sports market segments. This position is identified as an outside sales position that is responsible for achieving prospecting and revenue targets, while completing administrative requirements.

AREAS OF RESPONSIBILITY

SALES: This role must constantly be pursuing new business and actively prospecting to find revenue opportunities that will grow and develop guestroom and meetings business for the hotel. Building relationships and gaining repeat clients will be critical to maximizing revenue long term while achieving personal targets.

• Provide clear and concise proposals highlighting client needs with hotel benefits to secure business opportunities
• Provide exceptional customer service
• Maximize hotel revenues through effective negotiation and selling to property features
• Prospect, develop and maintain accounts through consistent, proactive and targeted sales initiatives
• Book reservations, parties and meetings with AquaTerra's private dining rooms
• Pass leads to DOS or sister properties where appropriate
• Remain current with hotels competitive set
• Be part of client welcome team and maintain presence during event period in conjunction with banquet food and beverage team
• Conduct post-event follow up to evaluate client experience and attempt to re-book clients future business
• Conduct site tours and entertain clients to build relationships
• Respond to inquiries in a timely manner as outlined in our sales guidelines
• Create sales proposals tailored to customer needs and requirements while maximizing hotel revenues
• Weekly reporting of sales activities
• Attend tradeshows, community events and meetings, drop offs, sales kits, email/phone solicitation, and face to face meetings / hotel tours
• Current menu and rental prices are provided to DOS monthly

REVENUE MANAGEMENT: This role must ensure that high demand periods are protected and revenue is maximized through use of booking windows, length of event requirements, discounting practices, and upselling techniques.

• Propose, negotiate, and close business in the market segments assigned by the DOS
• Maintain price and rate integrity using negotiation skills
• Weekly reporting of sales activities
• Maximizing revenue opportunities through upselling/ limiting discounts
• Achieve individual and hotel targets as outlined by DOS

ADMINISTRATIVE: This role must maintain accurate an accurate filing and client tracking system along with providing effective communications to the Food and Beverage Manager, DOS, GM, and other departments as required.

• Team lead on developing event details sheets and critical path communication with other departments
• Client liasion in signing final documents and client approvals
• Leads/participates in preconference meetings with clients and sales team
• Maintains up to date documentation available for review by team members as required
• Prepare weekly sales reports, and attend sales meetings
• Assist with the annual sales & marketing action plans
• Ensure a smooth transition from sales to operations through active communication, particularly in 72 hours prior to event start
• Weekly review of Banquet event orders for updates and accuracy
• Ensures updated and accessible files for all events
• Weekly reporting of sales activities
• Liaise with Kitchen, Banquet, and Front Office departments with account details (BEO’s, contracts, etc)
• Participate in menu development and update meetings providing client feedback and trends
• The above areas of responsibility are not all inclusive and may be amended from time to time.

Job Requirements:

• Minimum of 2 years of proven sales experience, preferably in a hotel environment
• Completion of a two year community college diploma in a related area or equivalent
• Ability to multitask while focusing on achievement of revenue and activity goals
• Strong written and verbal communication skills
• Client focused and a team player
• Ensure a professional appearance and attitude while on property, prepared to represent the hotel with limited notice
• Able to establish rapport with clients quickly to ensure guest satisfaction and repeat business
• Excellent analytical, problem solving, organizational and interpersonal skills
• Excellent time management skills with the ability to prioritize
• Detail oriented
• Highly motivated, self-starter, entrepreneurial, working with minimal supervision
• Strong computer skills – Opera and Opera Sales & Catering experience an asset
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers and guests
• Must be able to work general office hours (8:30/9:00am to 4:30/5:00pm) with occasional evenings and weekends

Pay and Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off

This company is an equal opportunity employer.

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