Instant Return Representative
We are looking for an Instant Return Representative who takes pride in their work and drives customer satisfaction. If this is you, and you’re ready for your next destination, then you have cruised to the right spot!
Wage: $17.00 per hour
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
· Up to 40% off any standard Hertz Rental
· Discounted Travel and Food
· Career Growth with hands-on learning
Job Description:
The key responsibilities and accountabilities are:
• Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures.
• Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner.
• Provide the customer with an invoice and a full explanation of their charges.
• Resolve customer issues and concerns professionally using effective customer service techniques.
• Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
• Check fuel level and mileage and clearly explain final charges to the customer.
• Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
• To carry out any other duties requested by the managers/Team Leaders.
• Keep work area organized and free of clutter
Must be able to:
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment
• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time
• Lift up to 45 pounds
Qualifications:
High School diploma or equivalent required. Must be 20 years of age or older. A valid driver’s license is required. Must be able to work on your feet for majority of your shift. Must be able to work in all weather conditions.
Apply today and shift your career into drive for tomorrow!