National Inside Account Manager

IMPressive people achieve IMPressive results!

As a National Inside Account Manager, you will be responsible for overlooking and managing sales nationally for accounts such as public hospitals, teaching institutions and small private labs. The scope is for Clinical Chemistry, Immunochemistry and Urinalysis portfolios within the evaluate customer segment (small accounts). You will also work with the Commercial team, contributing to the accuracy and health of competitive data found in our CRM. You are the main point of contact for your stakeholders, ensuring a stellar customer experience as well as being a key member of the Commercial team.

To achieve success in this position you will:
Overlook and manage the Urinalysis portfolio within your customer base, providing a stellar experience until the final phase out date and market exit from this business segment.
Overlook and manage Clinical Chemistry and Immunochemistry portfolios within your customer base, providing a stellar experience until current contracts come to term.
Leverage your understanding of the customer, your regional and national squads and our internal network to provide the right support at the right time.
Manage your customers and align with internal chapters based on the segmentation model.
Work with the Account Executives to validate, expand and complete competitive information within our CRM.
Identify and validate opportunity leads for laboratory solutions and assay additions.
Maintain technical knowledge of your assigned portfolio and develop an understanding of your customer’s working environment and personal and professional objectives.
Use Miller Heiman for strategic planning of your sales opportunities and the Challenger selling model to help customers navigate alternatives.

Highly motivated to pursue and develop opportunities with the potential of self-creating a permanent position.
Exhibits true expertise in your assigned product portfolio; comfortably exceeding the knowledge that any buying influencer might have.
Mastery of two-way communication; communicates, actively listens, uses silence to elicit more information and clearly conveys ideas once the customer understands their problem.
Bachelor’s degree or experience as a Lab Technologist (Science degree a strong asset).
French/English, written and spoken is a must.
Ability to assimilate and master scientific and clinical information.
Passionate and empathetic about our customers and patients and their environment.
Demonstrated business acumen.
Strong presentation skills.
Ability to travel if required to manage assigned territory with the help of Account Executives.

Competitive Compensation
Autonomy & Flexibility
Ongoing Learning & Development
Career Growth Opportunities
Collaborative, Diverse & Inclusive Culture

It all started in 2005 with the belief that drive and determination are at the core of sales success and that impressive reps lead to impressive results. As a small Canadian contract sales organization, Impres was launched with the clear mission to exceed client expectations - to be impressive in everything we do. Our evolution to a leading commercial partner was guided by our client's needs and a resistance to ever say "no". The result: partnerships that last decades, best-in-class services, technologies that maximize productivity and unmatched flexibility to adapt to changing partner needs.

Impres is recognized as a Great Place to Work® and a Top 50 Best Workplace in Canada®. We are a dynamic team that has an extraordinary passion for what we do! As a fast-growing company we offer unlimited opportunity for growth and combined with a competitive compensation program, our people feel right at home within our fast paced but collaborative culture.

Impres is an equal opportunity employer and we welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are committed to fostering, cultivating, and preserving a culture of inclusion & diversity that embraces and encourages employees' differences as it is our belief that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, and unique capabilities that our employees invest in their work represents our culture, reputation, values and purpose.