Being part of our dynamic sales team, as an Inside Sales Representative, is like being part of a relay team. Our Outside Sales Rep gets us in the race, next the Estimator grabs the baton and positions us competitively, the Inside Sales Representative solidifies our place, and finally the Project Coordinator drives home the win for our customer! We pass the baton but remain on the field to cheer, support and celebrate together.

We:

• train (learn) together
• share knowledge with and support the development of each other
• are ready and excited to go when it is our turn to carry the baton
• know that our team has done their best to prepare
• understand each other’s respective roles and strengths and know how to work together for the betterment of the team

Skills and experience crucial to success in this role:

This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail in order to ensure client satisfaction.

• Capable of identifying issues and generating solutions in moderately complex situations
• Willingness to contribute actively in team discussions, sharing experiences and ideas
• Strong organizational and planning skills and the ability to manage multiple priorities
• Ability to read, analyze and interpret drawings, documents, and technical procedures
• Excellent organizational skills (prioritizing, time management, record keeping, follow up)
• Exceptional accuracy and attention to detail
• Ability to embrace new technologies and systems, yet capable of following existing procedures
• Demonstrated problem solving and sound judgment
• Fenestration experience is an asset as is experience with Fenevision ERP
• Strong technical skills (Word, Excel, Teams, Outlook)

Essential responsibilities:

• Provides the kind of customer service that will ensure external and internal customers that our service is the best they have ever been given from point of contact through quality of product to speed of completion
• Ensures all details of the customer requirements are accurately recorded on orders
• Follows up with customers by providing the highest level of customer service at all times
• Performs general administrative and recordkeeping functions to ensure order specific information is readily available
• Manages customer inquiries and provides appropriate responses in a timely manner

About Vitrum:

Vitrum Glass Group, located in Langley, BC is on a rapid trajectory to become the most trusted brand in Glass Fabrication, one exceptional experience at a time! Vitrum is the Latin word for glass and we know glass better than anyone else. Our modern facility, along with automated machinery and decades of combined industry experience allows Vitrum to produce more glass and achieve better quality than any other glass fabricator in North America.

This position reports to the Customer Experience and Estimating Manager and is based out of our Langley, BC location.