Service Account Manager
January 19 2024
Industries
Architecture, Engineering and related
Categories Building, Construction,
Remote
Kelowna, BC • Full time
At Flynn, it's not just a job, it's a career
A Day In The Life
- Maintain existing clients and grow business relationships through direct and frequent communication
- Develop new clients with decision makers in various sectors and build on Flynn's Service business
- Build relationships with clients in order to understand the client's wants and needs
- Follow-up on your quotes and tenders via various methods of communication
- Frequent communication with customers with a twice a week expectation of client visits
- Remote interactions and presentations / demos
- Attend association events, plan customer events; some after hours commitments required
- Work with Local and National team to promote Flynn's brand and services through marketing and social media channels
- Understand and prepare takeoffs/estimates for assigned jobs
- Attending pre-tender site meetings to prepare an accurate estimate as required
- Be aware and informed of all new materials or techniques in your field by attending material manufacturer's seminars, trade shows, etc.
- Review all contracts and accepted quotations. Review with the department Manager for final approval as required
- Write up work orders completely and in a concise and timely manner so to assist scheduling and purchasing of materials at the best prices.
- Supporting corporate initiatives and business development objectives.
- Identify potential new clients and develop relationship with key decision makers
- Frequent communication with new and existing customers with a twice a week expectation of client visits
- Explain Flynn Service opportunities to clients best suited to their needs and wants
- Regular follow-up on quotes and tenders
- Attend association, industry, and networking events
- Plan and attend client meetings in a variety of locations based on interests of the client
- Work with National team to build local presence and assist on local relationships with national clients
- Work with Local and National team to promote Flynn's brand and services through marketing and social media channels
- Understand and prepare takeoffs and estimates for assigned jobs
- Attending pre-tender site meetings to prepare an accurate estimate as required
- Review all contracts and accepted quotations with the Service Manager
- Complete work orders in a concise and timely manner for cost effective material purchasing and scheduling
- Ability to conduct presentations or demonstrations remotely
- Maintain up to date product knowledge and industry leading by attending material manufacturer's seminars, trade shows, etc.
- Supporting corporate initiatives and business development objectives.
What We Offer
- Competitive wages and extended health benefits
- RRSP matching
- Great environment where our motto is "Flynn Family Winning Together"!
- On-going career development courses and programs through our in-house Flynn University
What We Are Looking For
- Strong communication, organizational skills and excellent time management
- Ability to multitask and work in a fast-paced team environment
- Ability to develop and maintain strong relationships
- Entrepreneurial spirit and drive to grow the business
- Experienced in using computer programs specific to this role (MS Office and Bluebeam/AutoCAD)
- Clear understanding of contract documents
Position Summary
- Location: Kelowna, BC
- Employment Type: Office, Salaried, Full-time
- Job Functions: Business Development & Customer Service
- Industry: Building Envelope
$75,000 - $85,000 a year
CANRO
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
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