Retail Manager

DUTIES AND RESPONSIBILITIES

1. Tenant Services
Manages the tenant relations function, including the timely collection of rent, adherence of tenants to lease obligations within established property rules and regulations and resolution of tenant issues of low to moderate complexity, in order to maintain positive relationships with tenants.

2. Operating Budget
Monitors, analyses and reports on the monthly and quarterly operating budget and tenant sales figures to ensure that revenues and expenses are on target and that resources are being used in an efficient manner.

3. Accounts Payable
Verifies the accuracy and coding of, and approves for payment small to medium operating invoices and expenditures that fall under a pre-defined authorization limit, as well as reviews the accuracy and coding of large invoices and expenditures for further General Manager’s approval, in order to ensure efficient usage of resources and adherence to company’s policies and procedures where it pertains to accounts payable.

4. Contractor Services
Oversees activities and coordinates contractor access to the property for tenant build-out, renovations and other construction projects to ensure timely completion of the projects with minimal disruption to the shopping mall tenants.

5. Support to Marketing and Specialty Leasing
Supports operations of, where required, the Marketing and Specialty Leasing functions of the shopping centre, in order to increase revenues through sales and other revenue-generating sources.

6. Customer Service Support
Supports and assists, where required, the Operations function of the shopping centre, in order to maintain consistent first-class customer services to tenants and shoppers.

7. Economic and Market Trends
Monitors and reports on local market and economic conditions to support operational and strategic decision-making for the property.

Any other job related duties and/or projects that may be assigned.

MINIMUM REQUIREMENTS
Skills, Knowledge, Experience and Education

• College degree in a related field (e.g. Commerce, Finance, etc.) or equivalent
• 5 years of relevant retail property management experience
• Knowledge of accounting principles, budgeting and reforecast
• Working knowledge of MS Office applications

Core Competencies

• Excellent communication skills (both verbal and written)
• Strong customer service orientation
• Good organizational skills
• Demonstrated relationship building skills

ADDITIONAL REQUIREMENTS

• Experience with Yardi or other real estate platforms is an asset
• RPA designation or enrolment in the program is an asset
• Licensed in Rental Property Management or Real Estate Trading Services (BC Financial Services Authority) or willing to obtain a license within one year.