Sales Account Representative v

Sales Account Representative V

Position Overview

To provide sales solutions for business clients related to telecom products and services in accordance with procedures and practices.

Responsibilities

Sales

Attend to inbound clients requests regarding telecom product and services; discuss clients business needs and provide a solution-based recommendation.

Account Administration

Provisioning of products or services sold; completion of related paperwork/forms
Update and maintain client records, files and related business information.

Communication

Liaise between different departments related to client questions, concerns, issues etc. acts as a focal point in resolving such matters.

RESULTS OR OUTCOMES:

Client needs are understood and a competitive solution is recommended
Account information and records are current and accurate.

KEY JOB REQUIREMENTS:

Skills & Knowledge

• Of solution-based sales techniques
• Of telecom products and services
• Of competitor products and services to win/retain client accounts
• Of job related systems and databases
• Of common business software applications.

Effort

Attentive listening on inbound queue
Focus on computer monitor while listening attentively to client queries, and accurately provisioning service order(s).

Responsibility

For developing and recommending competitive telecom solutions to meet client needs and expectations within guidelines
For issuing customer requests to facilitate the provisioning of service.

Working Conditions

Automated Call Distribution (e.g.: queue) environment
Occasional challenging client interactions.

OTHER:

Performs other functions as assigned which do not affect the value of the job.

Qualifications

Required Knowledge

• Successful experience in a sales role
• Knowledge of service order provisioning and related systems
• Demonstrated business acumen
• Knowledge of voice and data/IP products and services
• Knowledge of communication industry
• Demonstrated competency in determining and analyzing complex business customer needs and recommending integrated solutions in a competitive sales environment
• Demonstrated competency in determining and analyzing customer needs and recommending solutions in a competitive sales environment.

Required Skills & Abilities

• Aptitude for Customer Service.
• Aptitude for Sales
• Must possess keyboarding skills.
• Maintain a high degree of accuracy and attention to detail.
• Ability to effectively compile information, analyze data and make sound judgments.
• Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs.
• Must possess Personal Computer navigational skills.
• Demonstrated professional oral and written communications skills.
• Fluent in English.
• Self-motivated, work well with minimal or no direct supervision.
• Ability to effectively handle both favourable and unfavourable customer interactions.
• Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required.
• Ability to work effectively in a team environment and collaboratively with other departments.
• Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment.
• Demonstrated ability in planning and organizing to meet scheduled deadlines.
• Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams.
• Must meet applicable testing requirements.