Assistant Sales Manager

Job summary

Support the Sales Manager in leading daily sales operations, coaching Sales Consultants, and driving sales performance while delivering an exceptional customer experience. Coordinate inventory, sales documentation, marketing initiatives, customer follow-ups, and vehicle reconditioning and presentation.

Job details

Dilawri Overview Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Discover how you can build your career with Position Overview Mercedes-Benz Richmond is currently seeking a motivated and customer-focused Assistant Sales Manager to support the leadership of our Sales team and contribute to the overall success of the dealership. Reporting to the Sales Manager and working closely with the General Manager, Service Manager, and Parts Manager, the Assistant Sales Manager plays a key role in driving sales performance, delivering an exceptional customer experience, and fostering a collaborative, high-performing dealership culture. This role provides hands-on leadership throughout the sales process while supporting inventory management, sales operations, customer satisfaction, and team development. Primary Duties And Responsibilities Compensation for this position is commission based. Support the Sales Manager in leading and coordinating the day-to-day sales operations of the dealership Promote a positive, collaborative team environment by working closely with Sales, Service, and Parts Management to achieve shared dealership goals Participate in and assist with leading daily and monthly sales meetings as required Maintain active involvement in all sales inquiries and ensure consistent execution of effective sales practices Engage with customers early in the sales process and provide direction and support to Sales Consultants throughout the customer journey Ensure every customer receives an exceptional and personalized ownership experience Build long-term customer relationships and professionally resolve customer issues or concerns related to sales, dealership operations, personnel, or products Conduct management follow-ups and customer call-backs to support customer satisfaction and maximize closing ratios Assist in completing sales transactions by balancing customer needs with dealership objectives Ensure all sales and lease documentation is accurately completed and compliant with manufacturer policies and applicable regulations Support the development and execution of dealership-specific sales programs, promotions, and special events Coordinate regional co-op advertising initiatives and assist with the implementation of dealership marketing plans Prepare, review, and analyze sales performance reports Oversee vehicle inventory coordination, showroom and lot presentation, pricing accuracy, and vehicle cleanliness standards Evaluate trade-in vehicles to determine reconditioning, retail, or wholesale placement Monitor the reconditioning process to ensure vehicles are prepared efficiently, cost-effectively, and to a high-quality standard Perform other duties as assigned by dealership management Qualifications Required Education & Licenses Valid VSA License (required) Experience Previous experience in the automotive industry, with a strong focus on New and Pre-Owned vehicle sales Experience supporting or leading sales teams in a customer-facing environment Skills & Competencies Strong leadership, management, and customer service skills Excellent verbal and written communication abilities Highly organized with exceptional attention to detail Self-motivated with the ability to work independently and as part of a team Strong problem-solving skills with the ability to handle and resolve customer concerns in a professional and timely manner Demonstrated ability to manage multiple priorities in a fast-paced environment Additional Requirement Legally entitled to work in Canada About Dilawri In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri.

What you’ll do

Support the Sales Manager in leading daily sales operations, coaching Sales Consultants, and driving sales performance while delivering an exceptional customer experience. Coordinate inventory, sales documentation, marketing initiatives, customer follow-ups, and vehicle reconditioning and presentation.

Requirements

A valid VSA License is required, along with automotive industry experience focused on new and pre-owned vehicle sales. Candidates should have experience supporting or leading customer-facing sales teams and demonstrate strong leadership, communication, organization, problem-solving, and customer service skills.

Benefits

• Discounted Employee Vehicle Purchase Program
• Job-Specific Coaching and Training Programs
• Comprehensive Health and Dental Plans
• Employee Wellness and Assistance Programs
• Employee Social Events

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Regulatory Compliance · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Leadership
• Automotive Sales
• Customer Service
• Team Development
• Sales Operations
• Inventory Management
• Customer Relationship Management
• Problem-Solving
• Communication
• Organization
• Attention to Detail
• Sales Performance Analysis
• Conflict Resolution
• Marketing Coordination
• Trade-In Evaluation
• Regulatory Compliance

Job areas

• Sales
• Management & Leadership
• Customer Service & Support
• Marketing

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