Account Manager

Job summary

Manage client relationships and account performance, understand hiring needs, and coordinate with internal recruitment, product, and operations teams to deliver effective service. Track account metrics, resolve issues, support growth and renewals, and contribute to service improvements and new initiatives.

Job details

Company Description: We are a fast-growing hiring STARTUP looking for a hands-on, proactive Account Manager. In this role, you will manage an active portfolio of client accounts, understand their hiring and talent needs, and work closely with our internal recruitment and product teams to deliver seamless service. You thrive in a fast-paced environment, love problem-solving with limited information, and want to help build the future of our startup. Role Description The Account Manager is a full-time, on-site role based in Toronto, ON, responsible for managing key client relationships and ensuring high-quality delivery of foodservice and support services. This role includes overseeing contract performance, monitoring service standards, and coordinating with operations teams to resolve issues promptly and effectively. The Account Manager will analyze account performance, support budgeting and forecasting, and identify opportunities for service improvements and growth. Daily activities involve communicating with clients, preparing reports and presentations, participating in site visits and meetings, and collaborating with internal stakeholders to ensure alignment with client expectations and company standards. The role also includes supporting implementation of new initiatives, ensuring compliance with company policies and relevant regulations, and contributing to a safe and inclusive workplace. Qualifications Client Relationship Management: Serve as the main point of contact for assigned client accounts, building long-term trust and high satisfaction. Understand Hiring Needs: Partner with clients to grasp their specific job roles, company culture, and hiring goals. Cross-Functional Collaboration: Work directly with internal recruiters, sourcers, and product teams to make sure client hiring pipelines move smoothly. Account Growth & Retention: Identify opportunities to expand services, drive repeat business, and handle contract renewals or upsells. Performance Tracking: Monitor key account metrics, prepare progress and reporting updates, and proactively solve any delivery or service issues. Startup Agility: Roll up your sleeves to handle operational tasks, experiment with new processes, and contribute feedback to product and growth strategies. Experience; 2–4 years of experience in account management, client success, sales, or recruitment/staffing. Startup Mindset: Comfortable with ambiguity, fast changes, and autonomous problem-solving. Communication Skills: Strong written and verbal communication skills to speak confidently with hiring managers and corporate executives. Tech-Savvy: Familiarity with CRM tools (such as HubSpot or Salesforce) and applicant tracking or modern office software. Education: Bachelor’s degree in Business, Marketing, Human Resources, or a related field (or equivalent practical experience). What We Offer Base salary plus performance bonuses or commission Remote-friendly or hybrid work flexibility Direct impact on a high-growth startup’s trajectory Collaborative, fast-paced, and learning-driven team culture

What you’ll do

Manage client relationships and account performance, understand hiring needs, and coordinate with internal recruitment, product, and operations teams to deliver effective service. Track account metrics, resolve issues, support growth and renewals, and contribute to service improvements and new initiatives.

Requirements

The role seeks 2–4 years of experience in account management, client success, sales, or recruitment/staffing, along with strong communication skills and the ability to work autonomously in a fast-changing startup environment. Familiarity with CRM and applicant tracking tools is expected, and a bachelor’s degree in business, marketing, human resources, or a related field—or equivalent practical experience—is specified.

Benefits

• Performance Bonuses or Commission
• Remote-Friendly or Hybrid Work Flexibility

Listed skills

• Problem solving · Preferred
• Communication · Preferred
• Reporting · Preferred
• Upselling · Preferred
• Client Relationship Management · Preferred
• CRM Tools · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Understanding Hiring Needs
• Cross-Functional Collaboration
• Account Growth and Retention
• Performance Tracking
• Contract Renewals
• Upselling
• Problem-Solving
• Communication
• CRM Tools
• Applicant Tracking Systems
• Budgeting and Forecasting
• Reporting
• Service Improvement
• Startup Agility

Job areas

• Management & Leadership
• Human Resources
• Sales
• Customer Service & Support
• Food & Beverage

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