Account Manager Telecommunications

Job summary

Manage and grow strategic telecom accounts by building executive relationships, developing account strategies, and expanding revenue through cross-selling, upselling, renewals, and new opportunities. Lead the sales cycle and coordinate with internal teams to position IT services, negotiate engagements, maintain forecasts, and support client satisfaction.

Job details

Account Manager – Telecom Location: Montreal, Quebec, Canada Work Model: Hybrid / Onsite Employment Type: Full-Time Industry: IT Services & Consulting About the Role We are seeking an experienced Account Manager – Telecom to manage and grow strategic telecom accounts in Montreal. The ideal candidate will have a strong background in IT Services & Consulting and proven experience in account farming, client relationship management, revenue growth, cross-selling, and up-selling within the Telecom sector. This is primarily a farming and account-growth role, focused on expanding existing client relationships, identifying new opportunities within assigned accounts, and increasing revenue through IT services, consulting, digital transformation, cloud, data, and managed services. Key Responsibilities Own and manage strategic Telecom accounts in the Montreal market. Develop strong, long-term relationships with C-level executives, CIOs, CTOs, business leaders, and technology stakeholders. Drive account growth through cross-sell, up-sell, renewals, expansion, and wallet-share growth. Identify and develop new opportunities within existing client accounts. Build and execute strategic account plans and growth strategies aligned with client business objectives. Understand client technology roadmaps, business priorities, and transformation initiatives to identify relevant IT services opportunities. Sell and position IT Services & Consulting, Digital Transformation, Cloud, Data & AI, Cybersecurity, Digital Engineering, Managed Services, and Application Services. Work closely with pre-sales, solution architects, delivery, consulting, and practice teams to develop customized solutions. Manage the complete sales cycle from opportunity identification through proposal, negotiation, and closure. Develop and maintain a healthy account pipeline and accurate revenue forecasts. Drive strategic client engagements, business reviews, and executive-level meetings. Identify opportunities to expand existing engagements across business units, geographies, and service lines. Negotiate commercial terms and ensure successful closure of high-value engagements. Monitor competitive activity and market trends within the Telecom industry. Partner with internal delivery teams to ensure strong client satisfaction and identify additional growth opportunities. Required Qualifications 8–15+ years of experience in Account Management, Client Partner, Enterprise Sales, or Business Development within IT Services & Consulting. Proven experience managing and farming existing enterprise accounts with responsibility for revenue growth. Strong experience selling IT Services, Consulting, Digital Transformation, Cloud, Data & AI, Cybersecurity, Application Services, or Managed Services. Telecom industry experience is strongly preferred. Demonstrated success in cross-selling, up-selling, account expansion, renewals, and increasing wallet share. Strong relationships with CIOs, CTOs, CXOs, technology executives, and business stakeholders within Telecom organizations. Experience managing large, complex enterprise accounts and multi-million-dollar portfolios. Strong understanding of consultative selling and enterprise IT services. Proven ability to develop account strategies, identify whitespace opportunities, and build long-term client relationships. Excellent communication, presentation, negotiation, and relationship-management skills. Must be based in or willing to work from Montreal, Quebec.

What you’ll do

Manage and grow strategic telecom accounts by building executive relationships, developing account strategies, and expanding revenue through cross-selling, upselling, renewals, and new opportunities. Lead the sales cycle and coordinate with internal teams to position IT services, negotiate engagements, maintain forecasts, and support client satisfaction.

Requirements

Requires 8–15+ years of account management, client partnership, enterprise sales, or business development experience in IT services and consulting, including a record of growing complex enterprise accounts. Candidates should have strong consultative selling, executive relationship, negotiation, and account expansion skills; telecom experience is strongly preferred, and the role requires working from Montreal.

Listed skills

• Account Management · Preferred
• Negotiation · Preferred
• Consultative Selling · Preferred
• Upselling · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Relationship Management
• Enterprise Sales
• Account Growth
• Cross-Selling
• Upselling
• Renewals
• Strategic Account Planning
• Consultative Selling
• IT Services
• Digital Transformation
• Cloud Services
• Data And AI
• Cybersecurity
• Negotiation
• Revenue Forecasting

Job areas

• Sales
• Management & Leadership
• Technology
• Consulting