Territory Manager

Job summary

Develop and manage relationships with laboratory customers across the assigned territory by visiting clients, presenting products and solutions, and identifying sales opportunities. Prepare quotes, follow up on leads, manage order pipelines, coordinate with internal teams on delivery and issue resolution, monitor market trends, attend relevant events, and maintain CRM records.

Job details

Company Description Ultident Scientific has been a trusted distributor of laboratory supplies and equipment across Canada for over 30 years. The company is known for delivering strong value, responsive customer service, and an expanding portfolio of industry-leading brands. Customers benefit from easy access to a knowledgeable customer service and sales team that supports informed purchasing decisions. With its head office and warehouse in Montreal, Quebec, Ultident Scientific ensures quick and reliable delivery nationwide, supporting laboratories in diverse scientific fields. Role Description< /strong> The Territory Manager is a full-time, remote role based in Southwestern Ontario responsible for developing and managing relationships with laboratory customers within an assigned territory. This role includes visiting clients, presenting products and solutions, and identifying opportunities to grow sales while maintaining high standards of customer service. The Territory Manager will prepare quotes, follow up on leads, manage order pipelines, and collaborate with internal teams to ensure timely deliveries and effective issue resolution. Daily activities also involve monitoring market trends, participating in vendor or industry events as needed, and maintaining accurate records in CRM tools to support territory planning and reporting. Qualifications Strong sales, account management, and business development skills, with the ability to meet or exceed territory sales targets. Customer relationship management skills, including excellent communication, presentation, and negotiation capabilities. Organizational and planning skills, such as territory management, time management, and proficiency with CRM and MS Office tools. Knowledge of laboratory products, scientific equipment, or related technical fields; prior experience in scientific or healthcare sales is an asset. Valid driver’s license and ability to travel within the assigned territory for client visits. Post-secondary education in science, business, or a related discipline, or equivalent combination of education and experience. Ability to work collaboratively with internal teams and adapt to changing customer and market needs in a fast-paced environment.

What you’ll do

Develop and manage relationships with laboratory customers across the assigned territory by visiting clients, presenting products and solutions, and identifying sales opportunities. Prepare quotes, follow up on leads, manage order pipelines, coordinate with internal teams on delivery and issue resolution, monitor market trends, attend relevant events, and maintain CRM records.

Requirements

Requires strong sales, account management, and business development abilities, along with customer relationship, communication, presentation, negotiation, organizational, and planning skills. Candidates should have relevant laboratory or scientific product knowledge, a valid driver’s license and ability to travel, and post-secondary education in science, business, or a related field, or equivalent experience.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Collaboration · Preferred
• Territory Management · Preferred
• Account Management · Preferred
• Planning · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• MS Office proficiency · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Account Management
• Business Development
• Customer Relationship Management
• Communication
• Presentation
• Negotiation
• Territory Management
• Time Management
• CRM Proficiency
• MS Office Proficiency
• Laboratory Products Knowledge
• Scientific Equipment Knowledge
• Planning
• Collaboration
• Customer Service

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Science & Research