Client Care and Sales Representative

Job summary

Manage a high volume of inbound and outbound calls, emails, and inquiries to convert leads into swim lesson registrations. Maintain accurate client records in the CRM and collaborate with operations to ensure a seamless customer experience.

Job details

Remote Schedule: Sunday–Thursday | 9:00 AM–5:00 PM Thrive in a Fast-Paced, High-Volume Call Environment? This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails. At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter. If you like structure, momentum, and a steady flow of calls, you’ll do well here. What You’ll Be Doing Handle a high volume of outbound/inbound calls, emails, and online inquiries Speak with clients, assess needs, and recommend appropriate swim programs Convert inquiries into registrations in a clear and professional manner Follow up on incomplete registrations and warm leads Manage client accounts, schedule changes, and general questions Accurately document interactions in our CRM (GoHighLevel / Google Workspace) Work closely with operations to ensure a smooth client experience This Role Is NOT For You If: You prefer slow-paced or low-volume work You dislike being on the phone most of the day You struggle with multitasking or staying focused under pressure This Role IS a Great Fit If: You thrive in high-volume, fast-moving environments You are confident and clear on the phone You stay organized while handling multiple tasks You work well with structure, processes, and schedules You are dependable, punctual, and accountable What We’re Looking For Very strong verbal and written communication skills Experience in call-center, client care, or sales roles (preferred) Comfort handling back-to-back calls and inquiries Attention to detail and accurate data entry Ability to work Sunday–Thursday | 9:00 AM–5:00 PM Why Join Aqua Life Swim Academy Meaningful work helping families access life-saving swim skills Warm inbound inquiries (no cold calling) Clear systems, scripts, and support Professional, respectful, and fast-paced team environment Fully remote role with consistent hours Opportunity for advancement

What you’ll do

Manage a high volume of inbound and outbound calls, emails, and inquiries to convert leads into swim lesson registrations. Maintain accurate client records in the CRM and collaborate with operations to ensure a seamless customer experience.

Requirements

Strong verbal and written communication skills are essential, along with the ability to thrive in a fast-paced, high-volume environment. Previous experience in call centers, client care, or sales roles is preferred.

Benefits

• Remote work
• Consistent hours
• Opportunity for advancement

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• CRM Management · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Multitasking · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Verbal communication
• Written communication
• Customer service
• Sales
• Call center operations
• Data entry
• CRM management
• Multitasking
• Time management
• Problem solving
• Professionalism
• Attention to detail
• Communication
• Operations
• Detail Oriented
• Customer Relationship Management
• Google Workspace
• Data Entry
• Call Center Experience
• Outbound Calls
• Inbound Calls
• Cold Calling

Job areas

• Customer Service & Support
• Sales
• Administrative
• Client Sales Representative
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives