Travel Operations & Business Development Manager

Job summary

Oversee daily operations across corporate, leisure, and group travel, improving workflows, service standards, booking accuracy, and the use of travel systems and practical automation tools. Support and coach advisors and operations staff, assist with complex bookings and escalations, coordinate supplier and commercial initiatives, and monitor performance, budgets, and costs.

Job details

Our employer is a privately held company (Located in Thornhill) and one of Canada’s largest private travel companies, specializing in faith groups, corporate and leisure travel, and customized tours. We are seeking a hands-on Travel Operations Manager to improve day-to-day operations, support travel advisors, manage complex travel requirements, and introduce practical tools that improve efficiency. Compensation: $100,000–$120,000 CAD Key Responsibilities Operations & Strategy Oversee day-to-day operations across corporate, leisure, and group travel Improve workflows across reservations, ticketing, fulfillment, and post-booking support Develop and maintain SOPs, service standards, and quality controls Coordinate across Sales, Operations, Accounting, and Leadership Booking Systems & Technology Support and optimize Sabre, NDC, CRM, and back-office systems Identify opportunities to automate administrative and operational tasks Introduce practical AI and technology tools that improve agent productivity Help advisors adopt and effectively use new tools and workflows Commercial & Supplier Support Support supplier relationships and commercial initiatives where needed Identify opportunities to improve margins, reduce errors, and control avoidable costs Ensure operational processes align with supplier and business requirements Leadership & Travel Support Support and coach travel advisors and operations staff Assist with complex itineraries, high-value bookings, and escalations Improve service quality, turnaround times, and booking accuracy Support hiring, onboarding, and employee development Financial & Performance Management Track operational KPIs including productivity, booking accuracy, margins, and service levels Support budgeting, forecasting, and cost-control initiatives Provide operational insights and recommendations to leadership Requirements Experience 5+ years of relevant experience in travel operations, project management, or operations management Travel-industry experience strongly preferred, but strong project-management candidates with genuine travel knowledge may also be considered Strong understanding of complex travel, international itineraries, and operational coordination Ticketing and airfare experience strongly preferred TICO certification preferred or willingness to obtain Technical Skills Sabre GDS strongly preferred Amadeus considered an asset Experience with NDC, CRM, and back-office travel systems Strong Excel, process-improvement, automation, and AI-tool capabilities Profile Hands-on: comfortable solving operational issues and supporting complex travel Technology-curious: actively looks for practical tools that improve workflows Entrepreneurial: proactive, accountable, and execution-focused Organized: able to manage multiple priorities and complex projects Commercially aware: understands margins, efficiency, and business impact Strong communicator: works effectively with advisors, suppliers, and leadership Nice to Have Experience with group, wholesale, or faith-based travel Experience implementing travel technology or automation tools Project-management experience involving multiple stakeholders Hiring and onboarding experience Why Join? Work with one of Canada’s established independent travel groups Exposure to corporate, leisure, group, and customized travel Opportunity to improve operations and introduce new tools High-impact role with direct exposure to leadership

What you’ll do

Oversee daily operations across corporate, leisure, and group travel, improving workflows, service standards, booking accuracy, and the use of travel systems and practical automation tools. Support and coach advisors and operations staff, assist with complex bookings and escalations, coordinate supplier and commercial initiatives, and monitor performance, budgets, and costs.

Requirements

Requires at least five years of relevant experience in travel operations, project management, or operations management, with strong knowledge of complex travel coordination; travel-industry and ticketing experience are strongly preferred. Sabre GDS, Excel, process improvement, automation, and AI-tool capabilities are important, while TICO certification is preferred or may be obtained.

Listed skills

• Microsoft Excel · Preferred
• CRM Systems · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• Workflow Automation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Travel Operations Management
• Project Management
• Travel Coordination
• Sabre GDS
• Amadeus
• NDC
• CRM Systems
• Back-Office Travel Systems
• Excel
• Process Improvement
• Workflow Automation
• AI Tools
• Ticketing and Airfare
• Supplier Relationship Management
• KPI Tracking
• Team Coaching

Job areas

• Management & Leadership
• Hospitality
• Transportation
• Customer Service & Support
• Consulting

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