Account Manager

Job summary

The Account Manager will drive revenue growth and ensure customer satisfaction by maintaining strong relationships with existing transit agency clients. They will manage account planning, identify up-sell and cross-sell opportunities, and provide regular forecasting on account activity.

Job details

We are hiring an Account Manager to join our Growth team! As an Account Manager, your responsibilities are: Drive revenue growth with our existing customers, through product and industry expertise Be a key contact for existing customers to ensure the customer’s ongoing customer satisfaction and retention of their business. Develop and maintain strong customer relationships to understand customer’s needs to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals. Have a significant role in Spare's long-term growth and success! Our Spare headquarters is located in Vancouver, BC, but this position is open to remote work options within Canada and the USA. About the role ✨ Drive revenue growth with our existing customers, through product and industry expertise Establish yourself as a key contact to existing customers - along with Partner Success, to ensure customer satisfaction and retention of their business. Develop and maintain strong relationships to understand customers’ needs and close up-sell, cross-sell, and expansion opportunities, and ensure contract renewals. Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare’s platform and products. Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators. Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans. Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments. Work closely with Marketing and Business Development team to develop account-based marketing and sales plans Build a deep understanding of Spare’s products and key markets, and maintain ongoing learning of new features and improvements Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge Share customer feedback with Product, Engineering and Partner Success teams. About you ✨ Experience in Transit Technology sales and/or sales for government agencies (ideally 4+ years) Passion for and interest in Urban Planning and/or Transit (or correlated areas) Understanding of the transit industry (knowledge of the types of transit systems, regulations, and funding structures, to effectively support our customers and users) Excellent communication skills (verbal, written and presentation skills) with the ability to communicate effectively with a wide range of audiences in a personable way Availability to travel frequently within Canada and the USA It will be considered a plus if you have: Academic background in Urban Planning, Environmental Science, Sociology, Sustainability, etc Experience in a transit tech company Experience in a transit agency Benefits ✨ Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀 Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance. Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare! Flexible work: Work remotely from anywhere in Canada, in your own time zone. In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city. Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance. Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city - go out for a meal or hit up a karaoke spot! Health insurance: We offer a fully-paid health insurance package for you and your dependents that includes prescription drug, paramedical, mental health, dental, life insurance, travel insurance, and Employee Assistance Program. Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care. Flexible time off: Along with unlimited annual vacation, we offer unlimited sick days and have company-wide shut-down days to help you rest and recharge. About Spare ✨ Spare's mission is empowering everyone to unlock the potential of mobility. Spare is the future of shared transportation. We’re revolutionizing how the busy mom from Dallas, the retired teacher from Oslo or the aspiring entrepreneur from Tokyo experiences transportation, by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions. From the daily commute to non-emergency hospital visits, last-minute lunches, and leisurely trips to the museum, our technology makes people’s lives easier and transit more equitable both for those with specialized mobility needs and those without. With Spare’s Platform, which includes a feature-rich admin web-panel, as well as rider and driver apps, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so that the entire transportation ecosystem works better together. At Spare, nothing is impossible. We think safe, affordable, scalable and eventually autonomous transportation is the right way forward. Join us for the ride! Guiding Principles ✨ At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare. 🗝️ Take Ownership ⛰️ Growth Mindset 🚨 Execute with Urgency 🚌 Drive Results 💩 No Assholes 🤩 Customer-Obsession Culture at Spare ✨ You can read more about our culture (and how we work) here

What you’ll do

The Account Manager will drive revenue growth and ensure customer satisfaction by maintaining strong relationships with existing transit agency clients. They will manage account planning, identify up-sell and cross-sell opportunities, and provide regular forecasting on account activity.

Requirements

Candidates should have at least 4 years of experience in transit technology sales or government agency sales. A strong understanding of the transit industry, including regulations and funding structures, is required along with excellent communication skills.

Benefits

• Stock options
• Health insurance
• Flexible work
• Home office allowance
• Coworking membership
• Team offsites
• Lifestyle spending account
• Flexible time off
• Unlimited sick days
• Commission structure

Listed skills

• Account Management · Preferred
• Sales · Preferred
• Communication · Preferred
• Stakeholder Management · Preferred
• Business development · Preferred
• Forecasting · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Revenue growth
• Customer retention
• Sales
• Transit technology
• Urban planning
• CRM
• Account planning
• Stakeholder management
• Business development
• Communication
• Presentation skills
• Forecasting
• Strategic planning
• Technology Sales
• Product Knowledge
• Account-Based Marketing
• Influencing Skills
• Cross-Selling
• Petcare
• Growth Mindedness
• Thought Leadership
• Account Planning
• Budgeting
• Mental Health
• Business Development
• Customer Relationship Management
• Urban Planning
• Customer Service
• Employee Assistance Programs
• Entrepreneurship
• Environmental Science
• Health Insurance
• Marketing
• Scalability
• Medical Prescription
• New Product Development
• Presentations
• Product Engineering
• Sociology
• Writing
• Revenue Growth

Job areas

• Sales
• Transportation
• Management & Leadership
• Customer Service & Support
• Government & Public Sector
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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