Inside Sales / Business Development Representative

Job summary

The role involves managing inbound and outbound customer communications to book appointments and drive sales growth. You will also be responsible for maintaining accurate database records and collaborating with management to ensure a high level of customer satisfaction.

Job details

PAG Direct is looking for an Inside Sales / Business Development Representative for our Thornhill Hyundai location. We are looking for an individual who will focus on the life cycle of the sale and putting the customer first! Booking appointments based on the dealerships target volume, as well as educates on manufacturers programs, review inventory availability and go for the close! With setting appointments, our Inside Sales team also maintains the upkeep of the data base in order to create a personable relationship with the customer while obtaining all avenues of contact for future reference. Perks: * Competitive benefits plan, including an Employee Assistance Program; eligible after 3 months * Learning opportunities to help you grow and support your professional development * Proactive and knowledgeable management * Generous employee discounts Work Schedule: 8-hour shift (not including lunch) during 5 working days assigned between the following operating hours: * Monday to Friday: 8:00am to 9:00pm * Saturday to Sunday: 8:00am to 6:00pm This is an in-office role and you will be required to work in the Thornhill Hyundai office for all scheduled shifts. Job Responsibilities: * Managing all inbound and outbound communication – Respond to all Customers inquiries though phone or email providing the highest degree of customer service. * Coordinating appointments – Coordinate customer’s appointments to fit both the needs of the customers as well as the needs of the dealership. * Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem. * Create and foster relationships with customers to help generate sales growth * Build personal rapport with our customers * Working directly with management teams to provide to customers the best experience * Hit individual goals and overall team objectives * Open and be receptive to new ideas and adapt easily to change * Customer satisfaction * Contribution of ideas to upper management in streamlining processes and looking for ways to improve any gaps in the current process * Dependable and bring a great attitude and positive energy every day * Opportunity for growth within the organization Qualifications: * 1-2 years of sales experience with a proven track record of closing sales– show us what you’ve accomplished * At least 1 year's experience in either inside sales, telemarketing, or working with software and/or digital solutions * Experience working in automotive industry, specifically automotive knowledge, sales processes, systems & internal operations is a must * Ability to prioritize and quickly respond to customer requests * Have a solid understanding of the sales life cycle * Excellent and persuasive communication skills, both written and oral * Strong negotiation skills and positive attitude * Strong computer literacy skills and creative on the spot thinking * Additional languages: Korean, Cantonese, Mandarin, Russian would be an asset * Valid OMVIC License is a must * Call centre experience will be a valuable asset Compensation: * Base salary of $36,000 with performance bonus, up to $71,500 annually Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. We offer competitive compensation and benefits, management support, great team atmosphere and training programs. If the above meets your qualifications and interests, please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those being considered will be contacted.

What you’ll do

The role involves managing inbound and outbound customer communications to book appointments and drive sales growth. You will also be responsible for maintaining accurate database records and collaborating with management to ensure a high level of customer satisfaction.

Requirements

Candidates must have 1-2 years of sales experience, including at least one year in inside sales or telemarketing, and specific knowledge of automotive industry operations. A valid OMVIC license is mandatory for this position.

Benefits

• Competitive benefits plan
• Employee assistance program
• Learning opportunities
• Professional development support
• Employee discounts

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• data management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Business development
• Customer service
• Appointment scheduling
• Sales life cycle
• Data management
• Negotiation
• Communication
• Automotive industry knowledge
• Computer literacy
• Relationship building
• Telemarketing
• CRM software
• Persuasion
• Creative thinking
• Inside Sales
• Automotive Knowledge
• Russian Language
• Benefits Management
• Positivity
• Automotive Industry
• Business Development
• Management
• Cantonese Chinese
• Mandarin Chinese
• Customer Service
• Computer Literacy
• Data Management
• Employee Assistance Programs
• Sales
• Korean Language
• Operations
• Persuasive Communication
• Coordinating
• Prioritization

Job areas

• Sales
• Customer Service & Support
• Retail
• Administrative
• Inside Sales Business Development Representative
• Business Development Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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