Account Manager

Job summary

Develop new business by prospecting, qualifying leads, conducting discovery and product demonstrations, managing trials, and closing sales against revenue targets. Own customer relationships throughout the lifecycle, support adoption and satisfaction, identify expansion opportunities, and collaborate with Product and Engineering.

Job details

About MetaFoundry Labs MetaFoundry Labs is a Canadian industrial SaaS company, focused on developing products that modernize the metals industry. Our flagship product, Themis-Trace, is a cloud-based warehouse management system purpose-built for transload facilities, distributors, and 3PLs handling heavy materials like steel coils and slabs. Position Overview We're seeking an entrepreneurial Account Manager to drive revenue growth by building and nurturing customer relationships in the metals industry. You'll be responsible for the entire customer lifecycle—from prospecting and demos through implementation, adoption, and expansion. This is a consultative sales role requiring equal parts hunter mentality and trusted advisor mindset. Above all, you bring an existing network in the metals industry—existing relationships you can activate from day one to open doors and build pipeline. You will own your customer relationships and serve as the primary point of contact, building long-term partnerships that grow revenue through both new customer acquisition and expansion within existing accounts. Key Responsibilities New Business Development Identify and qualify potential customers in target industries (3PLs, transload facilities, service centers, distributors) Execute outbound prospecting strategies including cold outreach, leveraging existing contact lists, and building pipeline through referrals Conduct discovery calls to understand operational challenges and qualify fit Deliver compelling product demonstrations tailored to prospect pain points Manage free trial process: vetting requests, coordinating trial access, and conducting end-of-trial feedback sessions Navigate complex sales cycles involving multiple stakeholders (Operations Directors, IT/Tech Evaluators, Executive Buyers) Close new business to meet/exceed quarterly and annual revenue targets Account Management & Expansion Own customer relationships for the length of the engagement Conduct regular check-ins (monthly/quarterly) to assess customer satisfaction and product adoption Identify opportunities to expand within existing accounts (additional sites, new use cases, professional services) Proactively address customer concerns before they escalate to urgent issues Collaborate with Product and Engineering teams to ensure customer success Product Expertise & Consultative Selling Develop deep expertise in Themis-Trace features, benefits, and integrations Understand common operational workflows in target industries Position Themis-Trace as a solution to specific business challenges (not just software features) Articulate ROI and value proposition in terms that resonate with each stakeholder, from operations teams to executive buyers Qualifications Need to have 3-5 years of B2B technology sales in the metals industry Existing relationships across the metals, steel, or broader industrial materials sector, with a proven track record of using those connections to open doors with new prospects Proven track record of exceeding sales quotas Experience managing full sales cycle from prospecting to close Strong consultative selling skills with ability to uncover pain points and position solutions Excellent communication and presentation skills Comfortable with technical products and speaking to IT/Operations audiences Self-starter with entrepreneurial mindset and comfort in lean, fast-paced environments Nice to have Background in inventory management, warehouse management systems (WMS), or track-and-trace solutions Understanding of industrial materials handling (steel, metals, building materials) Technical aptitude to discuss API integrations, EDI, and ERP systems at high level Compensation & Benefits This is a commission-heavy role built for self-motivated, entrepreneurial closers. Your earning potential is uncapped and directly tied to the results you drive—how much you make is up to you. Uncapped commission as the core of your compensation, with accelerators that reward top performers who exceed target Competitive base salary to anchor your earnings while you build pipeline Comprehensive benefits package (health, vision, dental, retirement matching, etc.) Remote work flexibility Professional development opportunities Opportunity to build and shape the sales function as the company scales Be part of a high-performing, innovative team with an open-door culture and strong mentorship

What you’ll do

Develop new business by prospecting, qualifying leads, conducting discovery and product demonstrations, managing trials, and closing sales against revenue targets. Own customer relationships throughout the lifecycle, support adoption and satisfaction, identify expansion opportunities, and collaborate with Product and Engineering.

Requirements

Requires 3–5 years of B2B technology sales experience in the metals industry, an existing industrial-sector network, and a record of exceeding sales quotas while managing the full sales cycle. Candidates should demonstrate consultative selling, strong communication and presentation skills, technical comfort with IT and Operations audiences, and an entrepreneurial, self-directed approach.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Retirement Matching
• Professional Development
• Remote Work Flexibility
• Uncapped Commission
• Commission Accelerators
• Competitive Base Salary

Listed skills

• Full-Cycle Sales · Preferred
• Pipeline Development · Preferred
• Account Management · Preferred
• Consultative Selling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B Technology Sales
• Metals Industry Sales
• Prospecting
• Pipeline Development
• Consultative Selling
• Full-Cycle Sales
• Account Management
• Customer Relationship Management
• Product Demonstrations
• Sales Negotiation
• Quota Attainment
• Customer Success
• Product Adoption
• Revenue Expansion
• Presentation Skills
• Technical Communication

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Technology
• Logistics