Inside Sales Representative

Job summary

Process and track customer orders, resolve shipping, inventory, pricing, and account issues, and respond to salon customers’ product and account inquiries. Build customer relationships, communicate promotions and product launches, conduct proactive outreach, and collaborate with sales, support, logistics, and warehouse teams to support growth.

Job details

About the Role A leading professional sales organization supporting some of the industry's most recognized salon brands is seeking an Inside Sales Representative to support salon customers throughout Western Canada by managing customer accounts, processing orders, resolving fulfillment issues, and partnering with the field sales team to drive business growth. Responsibilities Process and manage customer orders using SAP and related systems. Track orders from submission through delivery and fulfillment. Resolve shipping, inventory, pricing, and account-related issues. Support salon customers with product, order, and account inquiries. Communicate promotions, discounts, and new product launches. Build strong relationships with salon owners, stylists, and business partners. Collaborate with sales, customer support, logistics, and warehouse teams. Conduct proactive outreach to support customer retention and growth. Required Skills 1+ year of inside sales, customer service, sales support, or account management experience. Experience with SAP, Oracle, Navision, Dynamics, Salesforce, or similar business systems. Strong customer relationship and communication skills. Experience processing and managing customer orders. Proficiency with Microsoft Office, including Excel and Outlook. Preferred Skills Professional salon, beauty, spa, personal care, or cosmetics industry experience. Experience supporting salon owners, stylists, or beauty distributors.

What you’ll do

Process and track customer orders, resolve shipping, inventory, pricing, and account issues, and respond to salon customers’ product and account inquiries. Build customer relationships, communicate promotions and product launches, conduct proactive outreach, and collaborate with sales, support, logistics, and warehouse teams to support growth.

Requirements

Requires at least one year of experience in inside sales, customer service, sales support, or account management, along with experience managing customer orders and using SAP or a similar business system. Strong communication and customer relationship skills and proficiency with Excel and Outlook are required; salon, beauty, spa, personal care, or cosmetics industry experience is preferred.

Listed skills

• Customer service · Preferred
• Account Management · Preferred
• SAP · Preferred
• Oracle · Preferred
• Salesforce · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• issue resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Account Management
• Order Processing
• SAP
• Oracle
• Navision
• Dynamics
• Salesforce
• Customer Relationship Management
• Microsoft Excel
• Microsoft Outlook
• Issue Resolution
• Customer Retention
• Sales Support
• Proactive Outreach

Job areas

• Sales
• Customer Service & Support
• Retail
• Logistics

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