Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy. Ensure work is performed in accordance with dealership and factory standards. Communicate with parts d[...]
Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening. Promote new business and contribute to the company’s customer base by seeking new customers through pros[...]
Dispatch work to the service technicians in order to maximize shop production and efficiency. Open, dispatch, and invoice Internal work orders. Assist Service Advisors with invoicing. Assist with Mercedes-Benz warranty claims. Other du[...]
To be aware of and report to the department manager any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product. To be aware of and report to a member of management[...]
A Service to Sales Team Member is one that will interact with existing service clients in a variety of ways. This role requires Team Members to consistently deliver a high level of customer service in all interactions. This Team will e[...]
Daily data trackers Providing weekly status reports on the entire loaner fleet Scheduling and tracking loaner vehicles to ensure availability. Completing Service Loaner Contracts with customers Answering phone calls from customers and [...]
Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paper work is legibly and accurately completed, with all customer requests or points of concern docume[...]
To champion OpenRoad's Climate Post vehicle sales onto GL/Review vehicle deals on daily basis Check car deal paperwork for compliance Prepare month-end Cardesk packages In charge of asset, liability and capital account entries by compi[...]