Inside Sales Support

Job summary

The role involves handling inbound customer inquiries, providing technical product recommendations, and processing sales orders accurately. You will also coordinate with sales representatives and resolve customer service issues such as returns and order discrepancies.

Job details

Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. Job Description What You'll Do Handle inbound customer calls and inquiries related to HVAC-R products and applications Provide technical support and product recommendations based on customer needs Enter and process sales orders accurately in our order system Coordinate with outside sales reps and OAMs on customer requirements and follow-up Resolve customer service issues, including order discrepancies, returns, and delivery questions Stay current on our HVAC-R product line Support pricing, quoting, and availability inquiries Build strong, lasting relationships with our customers through responsive, knowledgeable service Qualifications What We're Looking For 2+ years of experience in inside sales, technical support, or customer service (HVAC-R or related industry preferred) Working knowledge of HVAC-R products and applications, or a strong ability to learn quickly Comfortable working with order entry systems and CRM/ERP software Strong verbal and written communication skills Ability to multitask in a fast-paced, customer-facing environment Team player with good judgment under pressure Additional Information Why Join Our Team? EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way! In addition, we will offer you: Great mentors and on-the-job training Growth potential with competitive salary, benefits, and profit sharing A career with a solid, stable company with strong core values Participation in our pension plan with employer contributions Work-life balance and flex time EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

What you’ll do

The role involves handling inbound customer inquiries, providing technical product recommendations, and processing sales orders accurately. You will also coordinate with sales representatives and resolve customer service issues such as returns and order discrepancies.

Requirements

Candidates should have at least 2 years of experience in inside sales, technical support, or customer service, preferably within the HVAC-R industry. Strong communication skills and proficiency with order entry or CRM/ERP software are required.

Benefits

• Competitive salary
• Profit sharing
• Pension plan
• On-the-job training
• Flex time

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Technical support
• Customer service
• HVAC-R product knowledge
• Order entry
• CRM software
• ERP software
• Communication skills
• Multitasking
• Problem solving
• Relationship building
• Pricing
• Quoting
• Inside Sales
• Outside Sales
• Order Entry
• Quick Learning
• HVAC
• Customer Relationship Management
• Construction
• Customer Service
• Communication
• Sales
• Innovation
• Plumbing
• Mentorship
• Product Lining
• Wholesaling
• Teamwork
• Enthusiasm

Job areas

• Sales
• Customer Service & Support
• Construction
• Manufacturing
• Inside Sales Support Representative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

More jobs from Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection