Diagnostic Account Manager - B.C. Interior/Fraser Valley

Job summary

The Diagnostic Account Manager will manage a territory of veterinary customers, overseeing the installation, setup, and connectivity of diagnostic devices and online platforms. They are responsible for providing technical support, conducting staff training, and driving product utilization through regular on-site and remote customer touchpoints.

Job details

The successful candidate will manage a territory of diagnostic customers, with a strong emphasis on delivering best-in-class in-clinic lab installations and actively promoting utilization in alignment with clinical guidelines. Key responsibilities include enhancing the post-sale customer experience, overseeing the installation, set-up, and connectivity of diagnostic devices and online platforms, providing technical support, and facilitating customer onboarding. Additionally, the candidate will conduct cyclical customer touchpoints to provide comprehensive clinic training and education on the usage, maintenance, and clinical benefits of our diagnostic solutions to ensure optimal in-clinic application. This full-time field position covers Fraser Valley, Okanagan/Interior and Northern British Columbia and the candidate is ideally located in the Surrey/Langley/Abbotsford/ Chilliwack area. RESPONSIBILITIES Territory Management Execution Excellence: Support, Educate & Drive Utilization Manage customer needs within a territory through regular check-ins, both on-site and remote, to meet performance indicators and budget. Deliver customer care through technical support, troubleshooting, training, and education on diagnostic solutions. Upsell and cross-sell products, identify leads, and collaborate with team members to enhance the customer experience. Deliver exceptional post-sale customer service through seamless implementation and staff training. Installation and set-up of diagnostic devices, routers, network switch connections, Practice Management Software connectivity and set-up of online platforms. Driving the customer on-boarding experience by identifying motivators and providing solutions through pre-onboarding, installation, training and follow up. Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends. Manage Territory and Expenses Collaborate with various business units to enhance customer experience and resource utilization. Coordinate and manage resources, schedule calls, book travel, and manage the territory budget. Maintain accurate records of customer interactions and report expenses promptly for financial accountability. QUALIFICATIONS Post-secondary qualification in biological sciences, business, or veterinary technology. Sales experience required. Management experience preferred. Strong leadership and relationship-building abilities. Excellent planning, organization, and communication skills, both written and verbal. Skilled in consultative (solution) selling techniques. Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow. Proficient in interpreting scientific and medical information. Strong computer and technical skills. Zoetis Canada offers a competitive and comprehensive total rewards package, which includes: health, dental, vision and virtual care pension plan contribution and match personal spending account employee assistance program time-off policies: vacation, float, and volunteer days short and long-term disability insurance Base Pay Range: $73,000 - $86,000 This position is eligible for short-term incentive compensation. ********** Le candidat retenu gérera un territoire de clients diagnostiques, en mettant fortement l’accent sur la fourniture d’installations de laboratoire en clinique et en promouvant activement l’utilisation conformément aux directives cliniques. Les principales responsabilités incluent l’amélioration de l’expérience client après-vente, la supervision de l’installation, de la configuration et de la connectivité des dispositifs de diagnostic et des plateformes en ligne, la livraison d’un support technique et la facilitation de l’intégration et l’orientation des clients. De plus, le candidat effectuera des points de contact cycliques avec les clients pour fournir une formation et une éducation complètes en clinique sur l’utilisation, l’entretien et les avantages cliniques de nos solutions diagnostiques afin d’assurer une application optimale en clinique. Ce poste de terrain à temps plein couvre l'intérieur et le nord de la Colombie-Britannique/Okanagan et Fraser Valley et le candidat est idéalement situé à Surrey/Langley/Abbotsford/Chilliwack. RESPONSABILITÉS Excellence dans l’Exécution de la Gestion de Territoire : Soutenir, Éduquer et Encourager l’Utilisation. Gérer les besoins des clients dans un territoire par des interactions régulières, sur site et à distance, pour atteindre les indicateurs de performance et le budget. Fournir un service client par le biais de support technique, de dépannage, de formation et d’éducation sur les solutions de diagnostic. Faire de la vente incitative et croisée, identifier des pistes et collaborer avec les membres de l’équipe pour améliorer l’expérience client. Fournir un service client après-vente exceptionnel grâce à une mise en œuvre fluide et une formation complète du personnel Installation et configuration des dispositifs de diagnostic, des routeurs, des connexions de commutateurs réseau, de la connectivité des logiciels de gestion de cabinet et de la configuration des plateformes en ligne. Conduire l’expérience d’intégration et l’orientation des clients en identifiant les motivations et en fournissant des solutions par le biais de la pré-intégration, de l’installation, de la formation et du suivi. Maintenir un haut niveau d’expertise avec le portefeuille de produits, services, prix, concurrence et tendances du marché en constante évolution. Gestion du territoire et du budget Collaborer avec diverses unités commerciales pour améliorer l’expérience client et l’utilisation des ressources. Coordonner et gérer les ressources, planifier les appels, organiser les déplacements et gérer le budget du territoire. QUALIFICATIONS Qualification postsecondaire en sciences biologiques, en commerce ou en technologie vétérinaire. Expérience en vente requise. Expérience en gestion préférée. Fortes capacités de leadership et de création de relations. Excellentes compétences en planification, organisation et communication, tant à l’écrit qu’à l’oral. Compétence dans les techniques de vente consultative (solution selling). Compréhension approfondie des opérations des hôpitaux vétérinaires, y compris les procédures de laboratoire et cliniques, l’administration des pratiques, la formation du personnel et le flux de travail. Compétent dans l’interprétation des informations scientifiques et médicales. Solides compétences informatiques et techniques. Zoetis Canada offre un programme de rémunération globale concurrentiel et complet, qui comprend les éléments suivants : soins médicaux, dentaires, de la vue et virtuelle contribution au régime de pension et contrepartie compte de dépenses personnel programme d’aide aux employés politiques de congés : jours de vacances, personnels et de bénévolat assurance d’invalidité de courte et de longue durée L'échelle salariale de base: 73 000 $ à 86 000 $ Ce poste est éligible à une rémunération incitative à court terme. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

What you’ll do

The Diagnostic Account Manager will manage a territory of veterinary customers, overseeing the installation, setup, and connectivity of diagnostic devices and online platforms. They are responsible for providing technical support, conducting staff training, and driving product utilization through regular on-site and remote customer touchpoints.

Requirements

Candidates must have a post-secondary qualification in biological sciences, business, or veterinary technology, along with proven sales experience. Strong leadership, consultative selling skills, and a comprehensive understanding of veterinary hospital operations are required for this role.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Virtual care
• Pension plan
• Personal spending account
• Employee assistance program
• Vacation days
• Float days
• Volunteer days
• Short-term disability insurance
• Long-term disability insurance

Listed skills

• Problem solving · Preferred
• Territory Management · Preferred
• Consultative Selling · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Territory management
• Technical support
• Customer onboarding
• Consultative selling
• Relationship building
• Veterinary hospital operations
• Laboratory procedures
• Staff training
• Practice management software
• Network connectivity
• Diagnostic device installation
• Strategic planning
• Communication skills
• Problem solving
• Budget management
• Sales Territory Management
• Technology Sales
• Cross-Selling
• Accountability
• Workflow Management
• Client Onboarding
• Planning
• Technical Support
• Biology
• Management
• Customer Service
• Communication
• Employee Assistance Programs
• Sales
• Leadership
• Market Trend
• Microsoft Outlook
• Operations
• Practice Management Software
• Relationship Building
• Solution Selling
• Troubleshooting (Problem Solving)
• Upselling
• Network Switches
• Network Routing
• Resource Utilization

Job areas

• Sales
• Healthcare
• Customer Service & Support
• Science & Research
• Management & Leadership
• Diagnostic Account Executive
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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