Technical Digital Account Manager - FTC

Job summary

Oversee the deployment and management of Lexmark printer fleets while certifying new device models for production readiness. Drive infrastructure optimization, cloud-based print solution development, and provide advanced technical support for complex print environments.

Job details

GENERAL INFORMATION City North York, Toronto State/Province Ontario Country Canada Date Tuesday, September 8, 2026 Working time Fixed Term Contract (Duration 12 months+) Ref# 20040052 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Currency CAD - Canada - CA Annual Base Salary Minimum 57000 Annual Base Salary Maximum 75000 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. DESCRIPTION & REQUIREMENTS About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Key Responsibilities: * Oversee deployment and ongoing management responsibilities for the Lexmark printer fleet using PET and MVE tools * Test, validate, and certify new Lexmark Xerox device models for production readiness * Partner with cross-functional teams to design and deliver print and infrastructure solutions aligned to project requirements * Identify and resolve infrastructure vulnerabilities and application deployment issues across onpremises and cloud environments * Drive printer fleet consolidation and feature standardization initiatives to optimize cost, performance, and business alignment * Support the design, development, and deployment of cloud-based print solutions * Apply scripting and automation skills, including PowerShell, Bash, or Shell, to improve deployment efficiency and operational support * Provide advanced technical support for complex issues, including CPM enrollments, card reader permissions, and escalated service requests * Develop and maintain processes for identifying, decommissioning, and disposing of legacy * Lexmark and third-party print devices * Operate within ITIL-aligned practices and ensure compliance with audit, information security, and regulatory requirements Qualifications: * Bachelor’s degree, college diploma, or equivalent experience in Information Technology, Computer Science, or a related field * Strong communication and stakeholder management skills, with the ability to work effectively across project teams, infrastructure groups, vendors, and business partners * Proven ability to manage competing priorities and deliver results in a fast-paced, high-demand environment * Strong analytical and problem-solving skills, with experience developing technical documentation, standard operating procedures, and deployment guides * Proficiency with Microsoft tools including Project, Word, Excel, Visio, and PowerPoint, with experience using scripting or automation to improve operational efficiency * Experience supporting enterprise print infrastructure in hybrid environments, including cloudbased print systems, fleet deployment, certification, lifecycle management, and large-scale hardware refresh initiatives * Experience working in financial services or other regulated environments is preferred, along with knowledge of ITIL-based incident, problem, and change management practices * Hands-on experience with Lexmark Cloud Print Management (CPM), including device configuration, enrollment, firmware management, driver deployment, and print queue administration * Solid understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN, particularly as they relate to printer connectivity, troubleshooting, and secure print operations

What you’ll do

Oversee the deployment and management of Lexmark printer fleets while certifying new device models for production readiness. Drive infrastructure optimization, cloud-based print solution development, and provide advanced technical support for complex print environments.

Requirements

Requires a bachelor's degree or equivalent experience in Information Technology or a related field. Candidates must have hands-on experience with enterprise print infrastructure, scripting automation, and ITIL-aligned operational practices.

Benefits

• Medical
• Dental
• Life insurance
• Employee Assistance Program
• Paid Time Off
• Holidays
• Disability
• Retirement benefits

Listed skills

• Technical Documentation · Preferred
• DHCP · Preferred
• DNS · Preferred
• TCP/IP · Preferred
• VPN · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Lexmark printer fleet management
• PET tools
• MVE tools
• PowerShell
• Bash
• Shell
• Cloud print solutions
• ITIL
• Infrastructure management
• Technical documentation
• Stakeholder management
• TCP/IP
• DNS
• DHCP
• VPN
• Lexmark Cloud Print Management
• Operational Efficiency
• Device Configuration
• Time Off Management
• Production Readiness
• Technology Solutions
• Application Deployment
• Microsoft Excel
• Technical Support
• Auditing
• Automation
• Bash (Scripting Language)
• Management
• Change Management
• Communication
• Computer Science
• Information Technology
• Dynamic Host Configuration Protocol (DHCP)
• Employee Assistance Programs
• Extensible Authentication Protocol
• Financial Services
• Firmware
• Standard Operating Procedure
• Leadership
• Innovation
• ITIL 4
• Virtual Private Networks (VPN)
• Problem Solving
• Microsoft Visio
• Operations
• Microsoft PowerPoint
• Windows PowerShell
• Stakeholder Management
• Technical Documentation
• Troubleshooting (Problem Solving)

Job areas

• Technology
• Software
• Management & Leadership
• Engineering
• Digital Account Manager
• Technical Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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