Project Sales Specialist

Job summary

The Project Sales Specialist acts as a liaison between Latin American customers and internal departments to manage projects, process orders, and coordinate logistics. They also facilitate product development initiatives and ensure accurate documentation for all customer requests and shipments.

Job details

Winpak Division is seeking a Project Sales Specialist to join their Customer Service (Latin America) department based out of Winnipeg. In this role you will provide customer service to our Latin American customers, be involved in project development, manage customer requests, coordinate with our logistics teams, and assist in product development and quality assurance under the guidance of the Director of Latin America Sales. This is a bilingual role that requires fluency in both English and Spanish. Key Responsibilities * Customer Service * Act as a liaison between Latin American customers and internal departments (e.g. Purchasing, Traffic, Production, Logistics etc) * Manage customer projects ensuring they are completed on time * Handle customer complaints and requests in a professional manner * Account Management * Process product requests for all Latin American customers * Work directly with customers on planning and forecasting of products * Logistics Coordination * Correlate, validate, and process all incoming orders in accordance with policies and procedures * Coordinate shipments with the Traffic department to ensure proper arrival and departure of shipments * Review and ensure that all exports and customer documents are accurate * Collaborate with planning and supply chain teams from other Winpak business units to minimize customer material shortages * Product Development * Facilitate meetings to review and plan upcoming customer needs and launch new products * Actively organize and implement actions for new product development and product structure changes Required Qualifications * Bilingual in English and Spanish * Ability to perform basic math and convert units of measurement * 3 + years of experience in Customer Service or Sales Support role * 2 + years of experience proficiently using Microsoft Office Suite (Outlook, Word, Excel) * 2+ years of experience with data entry that required a high level of attention to detail for accurate documentation Preferred Qualifications * University and/or post - secondary education related to the position * 3 + years of experience in related manufacturing environment * 2 + years of experience managing a sales territory Additional Information * This position is full-time onsite and based in Murray Industrial Park in Winnipeg, MB. * There is limited bus service to this location. What do we offer? Winpak is committed to providing comprehensive benefits to support the physical, mental and financial well-being of our employees and their families. Our benefit package includes the following 100% employer paid benefits: * Medical & prescription * Dental * Vision * Travel * Life and accidental death & dismemberment insurance * Tuition assistance program * A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services. Additionally, you can choose to enroll in additional voluntary life insurance for yourself. If you become injured or ill, you will also be able to apply for salary continuance and long-term disability benefit coverage. Why Winpak? Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry. At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated. As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us know and we will work with you to ensure your needs are met.

What you’ll do

The Project Sales Specialist acts as a liaison between Latin American customers and internal departments to manage projects, process orders, and coordinate logistics. They also facilitate product development initiatives and ensure accurate documentation for all customer requests and shipments.

Requirements

Candidates must be bilingual in English and Spanish with at least 3 years of experience in customer service or sales support. Proficiency in Microsoft Office and strong attention to detail for data entry are required.

Benefits

• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Travel insurance
• Life insurance
• Accidental death and dismemberment insurance
• Tuition assistance program
• Employee and family assistance program
• Wellbeing coaching
• Financial consultation services
• Legal consultation services
• Salary continuance
• Long-term disability coverage

Listed skills

• Customer service · Preferred
• Supply chain management · Preferred
• Quality assurance · Preferred
• Account Management · Preferred
• Spanish · Preferred
• Product Development · Preferred
• Data entry · Preferred
• Project management · Preferred
• Microsoft Office Suite · Preferred
• Forecasting · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales support
• Project management
• Logistics coordination
• Order processing
• Account management
• Product development
• Data entry
• Microsoft Office Suite
• Bilingual
• Spanish
• English
• Supply chain management
• Quality assurance
• Forecasting
• Export documentation
• Sales Territory Management
• Meeting Facilitation
• Sales Support
• Bilingual (Spanish/English)
• Supply Chain
• Professionalism
• Planning
• Microsoft Excel
• Account Management
• Latin Language
• Multilingualism
• Customer Service
• Data Entry
• Sales
• Packaging And Labeling
• General Mathematics
• Leadership
• Innovation
• Project Management
• Medical Prescription
• Microsoft Outlook
• Microsoft Office
• New Product Development
• Pharmaceuticals
• Product Structure Modeling
• Purchasing
• Quality Assurance
• Coaching
• Data Import/Export
• Coordinating
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Logistics
• Manufacturing
• Management & Leadership
• Project Sales Specialist
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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