Inside Sales Representative- Hydraulic and Pneumatics

Job summary

The Inside Sales Representative will manage customer satisfaction and generate sales by providing product information and solutions. They are responsible for developing client information in the CRM, preparing quotes, and performing cross-selling and up-selling activities.

Job details

The Opportunity We are seeking a results-driven and customer-focused Inside Sales Representative to join our growing team. In this role, you will act as the primary point of contact for inbound inquiries, proactively source new sales opportunities through outbound calls and emails, and guide prospects through the complete sales cycle. You will collaborate closely with external sales teams or account managers to maintain accurate CRM data, upsell products, and consistently achieve targeted revenue and customer satisfaction goals." The Role ● Develop and maintain confidential client information utilizing Wajax’s CRM software. ● Manages Customer Satisfaction with all existing customers by delivering the utmost in customer service. ● Generate new and repeat sales by providing product and pricing information in a timely manner. ● Determine customer requirements and expectations to recommend specific products and solutions. ● Recommend alternative products based on cost, availability, or specifications. ● Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items. ● Prepare customer presentations, tenders, RFQs and Project Quotations for After Market Sales Reps as required ● Attend site visits and customer presentations with After Market Sales Rep as required. ● Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely manner after hours on call rotation. The Candidate 1 to 3+ years of proven experience in inside sales, tele-sales, or customer service-driven sales roles. Education: High school diploma required; a bachelor's degree in business, marketing, communications, or a related field is preferred. Technical Skills: Proficiency in Microsoft Office Suite and experience utilizing CRM platforms (e.g., Salesforce, HubSpot).Interpersonal Skills: Exceptional active listening, verbal communication, and persuasive objection-handling abilities The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: * Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. * Wajax led e-learning, and product training through industry leading manufacturers. * Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. * Recognition program where points are earned for merchandise or gift certificates, plus cash awards. * Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. Compensation: Base pay $60,000.00-75,000.00 per annum plus quarterly Bonus Plan. Pay may vary based on skills, expertise, and performance, and is a component of the total rewards package. This is a new vacancy. Wajax does not use AI powered recruitment processes. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

What you’ll do

The Inside Sales Representative will manage customer satisfaction and generate sales by providing product information and solutions. They are responsible for developing client information in the CRM, preparing quotes, and performing cross-selling and up-selling activities.

Requirements

Candidates must have a technical, electromechanical, or post-secondary diploma in an industrial field or equivalent experience. Proficiency in Microsoft Office and CRM software, along with knowledge of hydraulics and power transmission, is required.

Benefits

• Health insurance • Dental benefits • Health spending account • E-learning • Product training • Employee discounts • Group mortgage program • Home and auto insurance program • Pet insurance • Recognition program • Health and wellness program

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Hydraulics
• Pneumatics
• CRM software
• Customer service
• Up-selling
• Cross-selling
• Product knowledge
• Technical sales
• Microsoft Office
• Salesforce
• Communication skills
• Problem solving
• Planning and organization
• Teamwork
• Aftermarket Sales
• Request For Quotation (RFQ)
• Cross-Selling
• Customer Relationship Management (CRM) Software
• Planning
• Microsoft Excel
• Artificial Intelligence
• Customer Relationship Management
• Customer Service
• Communication
• Mortgage Loans
• Discounts And Allowances
• Economics
• Sales
• Forestry
• Oil and Gas
• Innovation
• Problem Solving
• Merchandising
• Microsoft Outlook
• Phone Sales
• Microsoft PowerPoint
• Presentations
• Purchasing
• Upselling

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Energy
• Engineering
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products