Technical Counter Sales Representative 2

Technical Counter Sales Representative Duncan, BC Full-Time Competitive Compensation + Employee Ownership + Employer-Paid Benefits + Retirement Savings Plan Looking for a career where customer service, technical knowledge, and hands-on work come together? At Wainbee, you'll be the frontline connection between our customers and the industrial solutions they need. From assisting walk-in customers and building hydraulic hose assemblies to supporting inside sales and warehouse operations, you'll play an important role in keeping our customers and business moving forward. We're also 100% employee-owned, meaning every employee has a stake in our success. When we grow, you grow. If you enjoy working with people, solving technical problems, and being part of a collaborative team, you'll find opportunities to learn, contribute, and make an impact every day. What You'll Do As a Technical Counter Sales Representative, you'll help deliver an exceptional customer experience while supporting store operations, inside sales, and warehouse activities. Customer Service & Store Operations * Greet walk-in customers in a professional, friendly, and welcoming manner * Assistcustomers inidentifyingproducts and solutions that meet their needs * Build hydraulic and pneumatic hose assemblies using company tools, equipment, and training * Maintain store inventory levels, product displays, and merchandising standards * Help create a clean, organized, safe, and inviting store environment * Participate in technical and product training programs provided byWainbeeand vendor partners * Communicateaccurateinformation to internal departments including Purchasing, Credit, and Technical Services * Supportadditionaloperational activities asrequired Inside Sales Support * Respond to customer phone calls and emails in a professional andtimelymanner * Process customer orders accurately and efficiently * Enter and manage quotations within company systems * Follow up on quotations and customer inquiries to support sales growth * Assistcustomers with product availability, order status, and delivery information Warehouse & Inventory Support * Pick, pack, and ship customer orders and branch transfers * Support inventory management and stock replenishment activities * Follow established warehouse procedures and safety guidelines * Operate within safe warehouse practices and equipment requirements * Helpmaintainaccurateinventory and an organized warehouse environment Why Join Wainbee? 🤝 Employee Ownership You're not just joining the company, you have the opportunity to become an owner. 🚀 Career Development Gain valuable experience in customer service, industrial products, hydraulics, pneumatics, inside sales, and warehouse operations while building technical skills that are highly valued in the industry. 💙 Comprehensive Benefits Enjoy employer-paid benefits and a retirement savings plan with employer contributions. 🔧 Hands-On Experience Work directly with industrial products and help customers find the solutions they need to keep their operations running smoothly. 👥 Supportive Team Culture Join a collaborative team that values learning, customer service, continuous improvement, and professional growth. Who You Are ✔ Friendly, professional, and customer-focused ✔ Enjoy working with people and helping solve problems ✔ Comfortable learning technical products and applications ✔ Strong communicator with excellent interpersonal skills ✔ Organized and detail-oriented ✔ Able to work effectively in a fast-paced environment ✔ Comfortable balancing customer service, sales support, and operational responsibilities ✔ Committed to safety, quality, and delivering an exceptional customer experience Qualifications Required * Mechanical or technical education and/or proven experience in hydraulics and/or pneumatics * Proficiencywith Microsoft Office applications, including Excel, Word, and PowerPoint * Strong verbal and written communication skills * Excellent telephone etiquette and customer service skills * Strong interpersonal skills with the ability to communicate effectively across all levels of the organization * Customer-focused mindset with a commitment to service excellence Assets * Experience in industrial distribution, counter sales, or customer service * Knowledge of hydraulic and pneumatic products and systems * Experience building hose assemblies or working with industrial components * Familiarity with inventory, warehousing, and order fulfillment processes * Experience using ERP systems and sales order processing tools Physical Requirements * Moderate physical activity throughout the workday * Abilityto regularlylift upto 40 lbs. * Ability to stand, move, and perform warehouse and stock-handling activities asrequired Working Conditions Store & Warehouse Environment * Combination of customer-facing counter sales, warehouse support, and administrative duties * Fast-paced environment with varying priorities throughout the day * Regular interaction with customers, vendors, and internal departments Professional Requirements * Strong communicationand customer service skills * Ability to work independently and as part of a team * Strong organizational and time management abilities * Emotional intelligence and professionalism in customer interactions Ready to Build Your Career with Wainbee? If you're looking for a role that combines customer service, technical products, hands-on work, and career growth opportunities within a company that genuinely invests in its people, we'd love to hear from you. Apply today and discover what it's like to be an owner at Wainbee. 🚀

The Technical Counter Sales Representative will serve as the primary point of contact for walk-in customers, providing technical solutions and product support. Additionally, the role involves managing warehouse operations, including picking, packing, and maintaining inventory levels to ensure efficient branch performance.

Candidates must possess mechanical or technical education, or proven experience in hydraulics and pneumatics. Proficiency in Microsoft Office and strong interpersonal communication skills are required to succeed in this customer-focused environment.

• Employee Ownership • Employer-Paid Benefits • Retirement Savings Plan

• Time managementPreferred
• Customer servicePreferred
• Warehouse operationsPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Hydraulics
• Pneumatics
• Inside Sales
• Warehouse Operations
• Inventory Management
• Technical Problem Solving
• Microsoft Office
• Order Fulfillment
• Communication
• Time Management
• Organizational Skills
• Safety Compliance
• Hose Assembly
• ERP Systems
• Retail Operations
• Sales Support
• Workday (Software)
• Professionalism
• Industrial Distribution
• Administrative Functions
• Microsoft Excel
• Continuous Improvement Process
• Emotional Intelligence
• Sales
• Order Fulfillment Management
• Warehousing
• Interpersonal Communications
• Merchandising
• Operations
• Telephone Skills
• Microsoft PowerPoint
• Purchasing
• Quotations
• Sales Order
• Technical Services
• Balancing (Ledger/Billing)
• Customer Inquiries
• Detail Oriented

• Sales
• Customer Service & Support
• Logistics
• Trades
• Manufacturing
• Counter Sales Representative
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week