Account Manager

Job summary

Lead day-to-day client communications and manage project timelines, budgets, and scopes of work. Execute end-to-end PR and influencer programs while collaborating with internal creative and strategy teams.

Job details

WHO WE ARE VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, please visit www.vml.com [http://www.vml.com/]and follow along on LinkedIn [https://urldefense.proofpoint.com/v2/url?u=https-3A__urldefense.com_v3_-5F-5Fhttps-3A_www.linkedin.com_company_vml_-5F-5F-3B-21-21JboVxjCXSME-21OhlpCfbkl1UcWPwns1-2DGtvHOzFh0QwHV49fsPgGw-2DVCCU1bCg8aQFI9vN-2Dy-2DVwaQcITH2j2XKzGKBIFRLYf2AUWVYY1dFGK6-24&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zouFnm4jZMgDFaYF1uVcRY3rbgHWPca_luUrBUkT6Yc&m=QzcCgXCAOjzj5hiU48_CKOdHRSJ4_YpuqfviT9yjlzH5VrkzySTZ-WaQXlYAnj4W&s=jJ7q5V70u9oUx7ONPm5jC3IK8y6vxDilX6BGTlqlWlA&e=] #WeAreVML. Who Are We SJR is an award-winning communications consultancy, working with some of the world’s best and biggest brands. We believe in the power of transformative content, brought to life by our team of uncommon talents. We combine journalistic rigor, strategic communications sensibilities and creative intelligence to sharpen the conversation, decode complexity, build trust, and make good ideas explode. We hire passionate innovators to join us on our mission to create best-in-class brand storytelling. Who We Are Looking For We are currently seeking an Account Manager to join our growing Toronto-based team. In this critical role, you will work on various accounts and champion an outstanding client experience by delivering programs that consistently meet and exceed client expectations - on time and within budget. In making it all happen, you will liaise with clients, in-house teams, and external suppliers to maintain an organized workflow from idea through to execution, and measurement. The ideal candidate thrives on delivering creative solutions and is committed to going above and beyond to uphold the highest standards that define working at SJR. What You’ll Do Client & Account Management * Lead day-to-day client communication and account administration * Manage and communicate project timelines, deliverables, budgets and scopes of work * Assist in identifying organic growth opportunities aligned with client and agency strategy PR, Media & Influencer Execution * Execute end-to-end influencer programs, including media and influencer sourcing, outreach, pitching, contracting, briefing, content review, approvals and performance tracking * Develop program materials (e.g., press release, key messages, event signage, etc.) * Liaise with vendors and partners to support events, activations, and campaign execution * Prepare plans, status updates, and wrap reports, including results and insights Content Marketing * Drive client success by recommending and shaping strategic content that spans long-form editorial, engaging website experiences and effective social media and video executions * Participate in content strategy development, helping to craft and present compelling strategic decks and presentations to clients. * Collaborate with cross-functional teams (creative, editorial, media, technical) to ensure the strategic intent of a campaign is carried all the way through to execution. Strategy & Planning * Remain current on your clients’ business, industry, audience, and competitive landscape * Support strategy development and client presentations (ideas, programs, budgets, etc.) * Translate ideas into clear, concise briefs for editorial, creative, and production teams Project Management & Collaboration * Own day-to-day project management, including timelines, status updates, and budgets * Demonstrate strong problem-solving skills when addressing client requests * Help guide and coach junior staff, supporting their growth and development * Collaborate with in-house strategy, editorial, and design teams What You’ll Bring * 3–5 years of experience in an agency * Proven experience executing comprehensive PR and influencer campaigns, including strong media and influencer relations (outreach, pitching, materials development). * Exceptional organizational, time management, and project coordination skills, with a track record of delivering high-quality work on tight deadlines. * Excellent written and verbal communication skills, capable of producing error-free, grammatically correct materials efficiently. * Proficiency with collaborative tools and project management platforms (e.g., Monday.com, Microsoft Teams) and advanced use of Microsoft Office. * A collaborative spirit, high standards, and a strong commitment to teamwork and client success. * Strong problem-solving skills and a proactive approach to challenges. What We Offer * Hybrid work environment * SJR office is located in the WPP Toronto Campus at the Toronto's Waterfront Innovation Centre with state-of-the-art amenities * Competitive salary and time off policies * Flexible benefits package, Employee Assistance Program and Wellness Reimbursement * A team of intellectually curious, empathetic, and collaborative people The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. - $45,000—$95,000 CAD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy [https://www.vml.com/recruitment-privacy-policy]. California residents should read our California Recruitment Privacy Notice [https://www.vml.com/california-recruitment-privacy-notice]. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

What you’ll do

Lead day-to-day client communications and manage project timelines, budgets, and scopes of work. Execute end-to-end PR and influencer programs while collaborating with internal creative and strategy teams.

Requirements

Requires 3-5 years of experience in a public relations agency with a proven track record in influencer and media relations. Must possess exceptional organizational skills and proficiency in project management tools like Monday.com.

Benefits

• Hybrid Work Environment
• Competitive Salary
• Time Off Policies
• Flexible Benefits Package
• Employee Assistance Program
• Wellness Reimbursement

Listed skills

• Time management · Preferred
• Microsoft Teams · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• Account Administration · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Management
• Account Administration
• PR Execution
• Influencer Marketing
• Media Relations
• Project Management
• Budget Management
• Strategic Planning
• Brief Writing
• Problem Solving
• Time Management
• Written Communication
• Verbal Communication
• Monday.com
• Microsoft Teams
• Microsoft Office
• Presentations
• Communication
• Planning
• Timelines
• Workflow Management
• Leadership
• Innovation
• Relationship Building
• Marketing
• Customer Service
• Marketing Performance Measurement And Management
• Creativity
• Account Management
• Teamwork
• Verbal Communication Skills
• Employee Assistance Programs
• Empathy
• Grammar
• Project Coordination
• Storytelling
• Strategy Development
• Public Relations
• Employment Equity
• Intellectual Curiosity
• Organic Growth
• Press Releases
• Journalism
• Strategic Communication
• Global Marketing
• Collaborative Software
• Vector Markup Language

Job areas

• Marketing
• Creative & Media
• Management & Leadership
• Consulting
• Customer Service & Support
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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