Account Manager, Enterprise Partners

Job summary

The Account Manager will serve as the primary point of contact for enterprise clients, managing executive relationships and ensuring overall account health. They are responsible for leading business reviews, aligning stakeholders, and coordinating with internal teams to resolve service requests.

Job details

Viv Technologies At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes. About the role Viv Technologies is seeking an experienced, highly organized Account Manager, Enterprise Partners to own the overall relationship with our large enterprise clients. The role owns the client's experience and the health of the partnership: serving as the primary point of contact, keeping stakeholders aligned, leading business reviews, and making sure every request has a clear owner and reaches resolution. We're only considering candidates who reside in or are in easy reach of the Greater Toronto Area (GTA) as in-office work will be required periodically. The office is located within a five minute walk of Union Station. Key responsibilities Relationship ownership Serve as the primary day-to-day contact and own the executive relationship for each enterprise client. Build trusted relationships with stakeholders across the client organization. Keep stakeholders informed on updates, progress, issues, and next steps. Account planning and business reviews Own account plans covering the client's priorities, stakeholders, success measures, and key initiatives, incorporating the solution roadmap from Solutions Engineering. Lead recurring account meetings and quarterly business reviews: prepare agendas, document decisions, and track commitments to completion. Account health and service Monitor account health and surface risks, service concerns, and opportunities early. Make sure every client request is acknowledged, routed to the right team, and resolved. Coordinate general service issues with support and other internal teams. Keep accurate records of account activity, communications, and commitments. Qualifications 5+ years managing enterprise accounts or customer relationships. Proven success supporting complex, large-scale client organizations with multiple stakeholders. Strong customer success skills, including proactive communication, issue ownership, and reliable follow-through. Experience leading executive meetings and business reviews, and producing clear summaries and action plans. Excellent written and verbal communication, strong organization, and attention to detail. Sound judgment when managing expectations, competing priorities, and escalations, and comfort working across departments without direct authority. We embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this. Artificial intelligence is used to screen and assess applicants. We welcome candidates with disabilities. Related questions/requests may be sent to hello@vivtechnologies.com.

What you’ll do

The Account Manager will serve as the primary point of contact for enterprise clients, managing executive relationships and ensuring overall account health. They are responsible for leading business reviews, aligning stakeholders, and coordinating with internal teams to resolve service requests.

Requirements

Candidates must have 5 or more years of experience managing complex enterprise accounts and supporting large-scale client organizations. Strong communication, organizational skills, and the ability to work across departments without direct authority are essential.

Listed skills

• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• Communication · Preferred
• Project management · Preferred
• Conflict Resolution · Preferred
• Stakeholder Management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Relationship Management
• Customer Success
• Stakeholder Management
• Business Reviews
• Strategic Planning
• Communication
• Organization
• Attention To Detail
• Problem Solving
• Project Management
• Conflict Resolution
• Cross-functional Collaboration
• Executive Presence
• Building Trust
• Customer Success Management
• Expectation Management
• Follow Through
• Digital Transformation
• Account Planning
• Artificial Intelligence
• Computing Platforms
• Home Health Care
• Verbal Communication Skills
• Detail Oriented

Job areas

• Customer Service & Support
• Management & Leadership
• Software
• Technology
• Enterprise Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products