Business Development Executive (Bilingual Mandarin/English)

Job summary

Generate and close new business for payment processing and AI voice assistant products, while managing a high-volume sales pipeline. Grow existing accounts through cross-selling and upselling, build lasting client relationships, collaborate on sales campaigns, and represent the company at industry events.

Job details

Company Description Universal Payments Inc. provides secure, reliable payment processing and point-of-sale solutions for businesses across Canada, with a focus on retail, hospitality, and service industries. We help merchants simplify daily operations, enhance the customer experience, and support business growth through easy-to-use payment tools and business management solutions. Team members work closely with clients to understand their needs, recommend tailored systems, and provide competitive pricing and ongoing support. Offerings include POS systems, credit and debit card processing, mobile and contactless payments, eCommerce integrations, reporting tools, and AI Voice Receptionist and Business Intelligence systems. Join our fast-growing team at Universal Payments Inc! We provide cutting-edge payment processing solutions and innovative AI-Powered Voice Ordering Systems. As the market expands, we are looking for a driven, high-energy sales professional to help scale our operations and reach new cultural and commercial markets. Role Overview The Bilingual Business Development Executive (BDE) will drive company growth by securing new business accounts and nurturing our existing client base. In this role, you will sell our core payment solutions and advanced AI voice assistant software, managing the sales cycle from lead generation to close. Key Responsibilities & Outcomes Generate New Business: Identify, prospect, and close new sales opportunities within the merchant services and AI tech sectors Pipeline Management: Generate, qualify, and track a high-volume sales pipeline using proactive outbound strategies Revenue Maximization: Strategically cross-sell and upsell products to maximize account value Client Relationship Management: Build and maintain long-term rapport with diverse business owners and stakeholders Marketing Collaboration: Partner with the Senior Manager to design and execute targeted monthly sales campaigns Industry Representation: Act as a brand ambassador and network effectively at industry trade shows and events Requirements & Qualifications Language Proficiency: Professional fluency in both English and Mandarin is required Fluency in French is considered a strong asset Experience: 2+ years of experience in B2B sales, cold outreach, business development, or account management Proven Performance: A track record of meeting or exceeding KPIs and sales targets Education: Post-secondary education is preferred Core Skills: Exceptional communication, sharp negotiation skills, strong closing abilities, and excellent time management Growth Mindset: High adaptability and a desire to grow alongside a rapidly expanding organization Reliability: Must be punctual with a reliable vehicle for commute to office/merchant locations Work Authorization Must be legally authorized to work in Canada Must be willing to undergo a background check Location: 58 Advance Road, Etobicoke, ON (In-Office/ On the Road) Job Type: Full-Time, Monday to Friday Base Pay, Performance Incentives and Language Premium: will be determined by experience and fit Benefits: Comprehensive Health and Dental Benefits (effective after 3 months) Other: Casual dress Free On-site parking

What you’ll do

Generate and close new business for payment processing and AI voice assistant products, while managing a high-volume sales pipeline. Grow existing accounts through cross-selling and upselling, build lasting client relationships, collaborate on sales campaigns, and represent the company at industry events.

Requirements

Requires professional fluency in English and Mandarin and at least two years of experience in B2B sales, cold outreach, business development, or account management, with a record of meeting or exceeding sales targets. Post-secondary education is preferred; candidates must be authorized to work in Canada, willing to undergo a background check, and have reliable transportation.

Benefits

• Health Benefits
• Dental Benefits
• Casual Dress
• Free On-Site Parking

Listed skills

• Time management · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Upselling · Preferred
• Client Relationship Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B Sales
• Business Development
• Lead Generation
• Cold Outreach
• Pipeline Management
• Negotiation
• Closing
• Cross-Selling
• Upselling
• Account Management
• Client Relationship Management
• Communication
• Time Management
• English Fluency
• Mandarin Fluency
• Sales Campaigns

Job areas

• Sales
• Technology
• Finance & Accounting
• Marketing