Senior Account Manager (Bilingual EN/FR)

Job Overview The Senior Key Account Manager is responsible for planning, developing, and implementing sales & marketing activities to increase market share in key accounts. Directs strategic planning, communicates goals and objectives to Company personnel, and oversees the activities of Field Sales Representatives related to key accounts. Ensures operational plans are effectively implemented. Tracks revenue goals and contribution margins, oversees budget, and completes reporting requirements as scheduled. Meets or exceeds goal expectations and ensures that professional relations exist with resellers, third party suppliers, and external contacts. Keeps Senior Management well informed of area operations. Location: incumbent must reside in either Toronto, Ontario or Montreal, Quebec due to business requirements Job Responsibilities Sales Strategy Develop and track the annual customer business plan Develop the annual budget (in collaboration with the Sales Director) by creating annual building blocks Update budget via quarterly forecast process Track on-going risks and opportunities via R&O tracker Leverage current retailer relationships to further expand business development opportunities at all levels. Analyze consumer, shopper, retailer and competitor trends and design strategies to capitalize on business development opportunities Maintain in-depth knowledge of retailer operations, systems, products and needs. Conduct regular business reviews with customer to ensure annual growth target are achieved Pricing and Promotion Lead development of the annual customer promotion plan working collaboratively with vendors and brokers Execute price increases into customer and UNFI business systems in a timely manner; Work collaboratively with SRM’s and vendors/brokers on price increase negotiations, MCB support Work with brokers/vendors to establish annual customer promotional plan Execute monthly promotional pricing plan into customer and UNFI business system Develop and input promotional forecast into UNFI business system Track and monitor vendor trade spending Execute, track and monitor seasonal and/or ad-hoc customer pre-books Innovation Effectively develop new revenue opportunities with key company clients Maintain knowledge of industry trends, opportunities, channels, products, and competitors to support the identification of business development opportunities Actively participate in UNFI and Industry trade shows and engage with vendors, brokers and retailers at shows to develop potential business opportunities. Work collaboratively with customer, broker, vendor to secure new listings and agreed upon pricing Develop, input and track new listing forecast into UNFI business system Execute "Cost of Doing Business" forms with vendor community Maintain customer listing base and pricing Bid with new listings, discontinued, pack size changes by completing customer specific forms and/or portal Execute "free fills" for new product launches or negotiate new listing fee and obtain MCB support Communication Maintains excellent customer relations by meeting/exceeding client expectations and established deadlines Communicates all customer programs to Field Sales team via MyBiz and/or Playbook Calls Accounts Receivable Works closely with Finance team to review and reconcile customer deductions including costing discrepancies, post audits, promotional and listing fees Other Performs other relevant ad hoc duties as necessary Qualifications Education/Certification: Post-Secondary Education in Business, Management, Marketing or a related field, or an equivalent combination of experience and training. Experience Five (5) years managing conventional key accounts and related processes. Previous experience managing categories, a trade spend budget, promotional calendar, and planogram resets. Previous experience managing key accounts within the organic/natural consumer-packaged goods industry an asset. Knowledge Strong proficiency in Microsoft Office applications required (Excel, Powerpoint, Word). Skills & Abilities Bilingual; must be fluent in English and French languages (oral/written) Exceptional customer service skills. Strong analytical, technical, and problem-solving skills. Excellent verbal and written communication skills. Ability to multi-task, be well organized, motivated, and recognize & support UNFI’s philosophy. Excellent public relations and presentation skills. Works well independently and in a team environment. Good accounting and business math skills. Work Environment Remote Role: This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager. About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI Benefits: Base Salary, Sales Bonus Plan offered, PTO, Remote, Health & Dental Benefits – offered on first day of employment, Company RRSP with employer-matching contributions, car allowance, Employee discount on UNFI products, cell phone, mentorship program/developmental opportunities UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor. Compensation UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws. Benefits For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details. Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements. UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

The Senior Key Account Manager is responsible for developing sales and marketing strategies to increase market share within key accounts. This includes managing budgets, executing promotional plans, and overseeing business development opportunities with retailers and vendors.

Requires a post-secondary degree in Business or a related field and at least five years of experience managing conventional key accounts. Fluency in both English and French is mandatory, along with proficiency in Microsoft Office.

• Base Salary • Sales Bonus Plan • Paid Time Off • Health Insurance • Dental Insurance • Company RRSP With Employer-matching Contributions • Car Allowance • Employee Discount On UNFI Products • Cell Phone • Mentorship Program • Developmental Opportunities • Sick Time • Paid Holidays • Parental Leave • 401K Program • Vision Insurance • Life Insurance • Accidental Death/Dismemberment Insurance • Short-term Disability Insurance • Long-term Disability Insurance • Flexible Spending Account • Health Savings Account

• Problem solvingPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Bilingual English and French
• Key Account Management
• Sales Strategy
• Budgeting
• Forecasting
• Pricing and Promotion
• Business Development
• Market Analysis
• Customer Relationship Management
• Analytical Skills
• Problem-solving
• Public Relations
• Presentation Skills
• Microsoft Office
• Trade Spend Management
• Planogram Resets

• Sales
• Management & Leadership
• Food & Beverage
• Retail
• Marketing

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level