Director, Staffing Operations & Business Development

Job summary

Lead business development and client acquisition, oversee permanent, contract, and temporary staffing delivery, and build client relationships, particularly with manufacturing employers in Southwestern Ontario. Hire and coach recruiters and account managers, manage budgets and performance metrics, ensure regulatory compliance, and report to the President & Director of North American Operations.

Job details

Director, Staffing Operations & Business Development Organization: TW Safety Consulting Services Inc. Division: TW Employment Professionals Location: Windsor, Ontario Employment Type: Full-time, Permanent Work Arrangement: On-site Compensation: $80,000–$110,000 annually, plus commission Reports to: President & Director of North American Operations The Opportunity TW Employment Professionals — a new venture from TW Safety Consulting Services Inc., is seeking an experienced Director, Staffing Operations & Business Development, to lead the growth and day-to-day operations of our staffing agency. This is a rare chance to shape a staffing business from day one. You will lead business development, recruitment, and operations, all while building the processes, standards, and service culture that will define how we work. This is a hands-on leadership opportunity for an experienced staffing professional who can combine business development, recruitment leadership, operational management, and client relationship building. The successful candidate will be responsible for driving commercial growth while establishing the processes, standards and service culture required to build a successful staffing operation. We are looking for someone who has done it before: managed client accounts, led recruitment teams, owned the P&L — and who still loves the hunt. You are just as comfortable pitching a new client as you are solving a tough placement or closing a deal. As an early leader of this initiative, you will have considerable influence over how the business is built and operated. Collaborating closely with the President & Director of North American Operations, you will serve as the agency's primary operational and business-development leader. Key Responsibilities What You'll Do Drive new business development and client acquisition, with a focus on manufacturing clients in Southwestern Ontario Build and manage relationships with client executives and HR leaders Oversee permanent, contract and temporary staffing/recruitment delivery Prepare proposals, pricing and service agreements; lead contract negotiations Hire, lead and coach a team of recruiters and account managers Manage budgets, pricing, margins and key performance metrics (revenue, fill rate, retention, etc.) Ensure compliance with Ontario employment, health & safety and staffing-agency regulations Report directly to the President & Director of North American Operations What You Bring 7+ years in staffing, recruitment or employment services, including 3+ years in a leadership role Proven success winning clients and growing a profitable staffing business Strong knowledge of Ontario employment legislation and staffing economics (pricing, markups, margins) Experience with ATS/CRM platforms and performance reporting Excellent negotiation, communication and problem-solving skills Ability to travel throughout Southwestern Ontario Nice to Have Manufacturing-sector recruitment experience Experience launching or scaling a staffing branch/division with P&L ownership CHRP, CHRL, RPR or similar designation Existing network of employers across Southwestern Ontario Why Join Us? TW Employment Professionals is a new venture from TW Safety Consulting Services Inc., supported by a network and experience in occupational health and safety. This is a foundational leadership role — you will shape the agency's strategy, processes, client relationships, recruitment model, and team structure from the ground up, collaborating closely with the President & Director of North American Operations as the primary day-to-day decisionmaker. Compensation: $80,000–$110,000 annual base salary, plus commission. Application Process Please submit a resume and a brief cover letter addressing the following: The type and approximate size of staffing business you have managed. Your experience winning and developing new client accounts. The largest recruitment or staffing team you have led. Measurable business results achieved. Completed applications should be submitted to terry@twsafety.ca on or before October 16, 2026. TW Employment Professionals is committed to equitable and inclusive employment practices. Accommodation is available throughout the recruitment process upon request. We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.

What you’ll do

Lead business development and client acquisition, oversee permanent, contract, and temporary staffing delivery, and build client relationships, particularly with manufacturing employers in Southwestern Ontario. Hire and coach recruiters and account managers, manage budgets and performance metrics, ensure regulatory compliance, and report to the President & Director of North American Operations.

Requirements

Requires at least 7 years of staffing, recruitment, or employment-services experience, including 3 or more years in leadership, with a record of winning clients and growing a profitable staffing business. Candidates should know Ontario employment legislation and staffing economics, have experience with ATS/CRM platforms and reporting, and be able to travel throughout Southwestern Ontario.

Listed skills

• Recruitment · Preferred
• Performance Reporting · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Team Leadership · Preferred
• Client Relationship Management · Preferred
• Business development · Preferred
• Contract Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Development
• Client Acquisition
• Client Relationship Management
• Staffing Operations
• Recruitment
• Team Leadership
• Account Management
• Contract Negotiation
• Proposal Preparation
• Pricing
• Budget Management
• Profit And Loss Management
• Performance Reporting
• Ontario Employment Legislation
• Problem-Solving
• Applicant Tracking Systems And CRM Platforms

Job areas

• Human Resources
• Management & Leadership
• Sales
• Consulting
• Manufacturing