Bilingual Inside Sales Representative

Job summary

Respond to inbound sales calls and emails, recommend products, prepare accurate quotations, and follow up to close orders. Maintain customer relationships, manage high volumes of communications, build product knowledge, and assist with branch operations as needed.

Job details

Job description: About Us TMG Industrial is a trusted supplier of industrial products, proudly offering over 700 items across diverse categories — including outdoor storage structures, machinery attachments, shop equipment, and farming and agricultural implements. As an industry leader, TMG Industrial has become one of the fastest-growing industrial brands in North America. With nearly two decades of experience and headquartered in Richmond, BC, the company operates distribution warehouses across Canada, United States and Australia. Join us and be part of our exciting global growth journey. About the Role As a Bilingual Inside Sales Representative, you will be instrumental in driving sales growth by quickly quoting and closing off orders. You will focus on speed, accuracy, and a smooth customer buying experience. During your probationary period, you will start in Customer Support to gain hands-on exposure to our products, systems, and customer needs. This training period is designed to give you a deep understanding of what we sell and how our customers use it, so you are fully equipped to succeed in a fast-paced sales environment. What You’ll Be Doing: Use persuasive sales techniques in answering inbound sales calls/emails, make product recommendations and close deal efficiently Process timely and accurate quotations to customers via email or phone Ensure customers remain engaged during the entire sales process by creating urgency, emphasizing value, and actively following up quotes to close the deal. Build, manage and maintain positive relationships with existing and prospective customers Manage a high volume of inbound/outbound telephone calls and emails with efficiency Stay informed and continuously expand knowledge product knowledge to effectively assist clients and convert to sales. Assist with branch operations and other branch-related tasks from time to time, as needed. Skills and Qualifications Excellent communication and active listening skills People oriented and experienced in rapport building Working knowledge of various technology and software programs, such as MS Office, Shopify, and CRM systems. Strong organizational and time-management skills Minimum 2 years of customer service, sales and relevant experience. Proficiency in French is required Why Join Us? Be part of a fast-growing company with exciting international expansion See your work make a direct impact on operations and growth. Work alongside a collaborative, driven, and entrepreneurial team. Salary Range & Growth Opportunity: Base salary range is between $24-$31 per hour which is about $50,000–$65,000/year , plus uncapped commissions. Schedule: 40 hours per week from Monday to Friday 8:00am to 4:30pm | Onsite Notes: The role is an existing vacancy. All employment applications are reviewed by HR team. Hiring decisions are made based on job-related qualifications, experience, skills, and alignment with organizational requirements. Benefits: Dental care Extended health care Life insurance On-site parking Paid time off RRSP match Vision care

What you’ll do

Respond to inbound sales calls and emails, recommend products, prepare accurate quotations, and follow up to close orders. Maintain customer relationships, manage high volumes of communications, build product knowledge, and assist with branch operations as needed.

Requirements

Requires at least two years of customer service, sales, or relevant experience, along with proficiency in French. Candidates should have strong communication, listening, organization, and time-management skills, and working knowledge of Microsoft Office, Shopify, and CRM systems.

Benefits

• Dental Care
• Extended Health Care
• Life Insurance
• On-Site Parking
• Paid Time Off
• RRSP Match
• Vision Care

Listed skills

• Customer service · Preferred
• Shopify · Preferred
• Sales · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual French Proficiency
• Sales
• Customer Service
• Persuasive Selling
• Inbound and Outbound Calls
• Email Communication
• Quoting
• Order Closing
• Product Recommendations
• Customer Relationship Building
• Active Listening
• Rapport Building
• Microsoft Office
• Shopify
• CRM Systems
• Organization and Time Management

Job areas

• Sales
• Customer Service & Support
• Manufacturing