Customer Success Sales Manager

Job summary

Onboard new members, foster daily engagement in the online community, and proactively contact inactive members to reduce churn. Track member health and renewal signals in the CRM, and report on engagement, retention, and account expansion opportunities.

Job details

Are you a proactive communicator who knows how to build relationships and close renewals? The Client Relations Specialist sits right at the intersection of Sales and Customer Success. You aren't just here to support members; you're here to drive retention, maximize account lifetime value, and ensure every member reaches their goals. You've built trust with clients, spot renewal risks early, and use your sales instincts to keep customers active and engaged. If this sounds like you, read on. The Role Onboard new members in their first week to ensure immediate value Run daily engagement inside our Skool community Proactively check in on members who go quiet to mitigate churn Track member health, interactions, and renewal signals in the CRM Report on engagement, retention metrics, and account expansion opportunities Skills & Experience Must-Haves: 2+ years of proven sales experience (inside sales, account management, retention, or customer success) Currently based in Canada Strong track record of driving renewals, retention, or upsells Excellent English skills (C2 level / Native) Nice-to-Haves: Hands-on experience with a CRM such as HubSpot or Salesforce Direct experience with Skool or similar platforms (Circle, Discord, Mighty Networks) Background in coaching, education, or a membership/course business Experience managing an online community or membership program What We Offer Compensation: $5,000/month Schedule: Remote, Monday to Friday, 9am to 5pm Eastern (EST) Fully remote work environment with a high-impact team About Us We're an online membership community built on Skool. Members join to learn, get support, and reach real results together. We care most about members making progress, and this role keeps them moving. We'd love for you to join us! How to Apply: Submit your application, and we will be in touch soon. Note: Only resumes in English will be taken into consideration. In the application form, please respond "BEACON" to the "Why should we consider YOU for this position?" question. Important Note: This is an independent contractor position, not an employee role.

What you’ll do

Onboard new members, foster daily engagement in the online community, and proactively contact inactive members to reduce churn. Track member health and renewal signals in the CRM, and report on engagement, retention, and account expansion opportunities.

Requirements

Requires at least two years of sales experience in areas such as inside sales, account management, retention, or customer success, and current residence in Canada. Candidates must have a strong record of renewals, retention, or upselling and excellent English proficiency; CRM, online community, and membership-business experience are preferred.

Listed skills

• CRM Management · Preferred
• Account Management · Preferred
• Sales · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer Success
• Account Management
• Customer Retention
• Renewal Management
• Upselling
• Client Relationship Building
• Member Onboarding
• Community Engagement
• Churn Mitigation
• Customer Health Tracking
• CRM Management
• Engagement Reporting
• Account Expansion
• English Communication

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Education