Account Manager

Job summary

The Account Manager is responsible for developing and maintaining strong customer relationships and driving sales growth in the Red Deer area. Key duties include identifying new business opportunities, providing product support, and collaborating with internal teams to ensure high customer service levels.

Job details

The Fastener Group, a well-established wholesaler of tools and fasteners across Western Canada is seeking an experienced Account Manager to join our growing sales team. Reporting to the Regional Sales Director, this role is responsible for developing and maintaining strong customer relationships, expanding business opportunities, and driving sales growth throughout Red Deer and the surrounding area. This position requires frequent travel within the territory. Key Responsibilities Build and maintain long-term relationships with new and existing customers. Maintain up-to-date knowledge of our product lines to provide effective solutions. Proactively identify, pursue, and secure new business opportunities. Deliver knowledgeable product support tailored to customer needs. Prepare and present quotes, process orders, and maintain accurate records in company systems. Collaborate with internal teams to ensure outstanding customer service and support. Represent The Fastener Group with professionalism and integrity. Qualifications & Skills Minimum 2 years of sales experience, preferably within the tools and fasteners industry. Strong English communication skills, both written and verbal. Proven ability to work independently while remaining highly service oriented. Self-motivated with a results-driven, positive attitude. Excellent interpersonal, communication, and presentation skills. Strong problem-solving and analytical abilities. Demonstrated success in meeting and exceeding sales objectives. Proficiency with computer applications, including Microsoft Office and CRM systems. Valid driver’s license with a clean driving record. COMPANY OVERVIEW The Fastener Group (“TFG”) is a Canadian-owned, market-leading seller of fasteners, tools, safety gear, and other related accessories and has been serving customers in the construction industry, oil and gas, government, and heavy industries since 1979. TFG stands as one of Western Canada’s largest fastener and accessory sellers, spanning from Manitoba to British Columbia. The Fastener Group is a fair and inclusive employer dedicated to diversity.

What you’ll do

The Account Manager is responsible for developing and maintaining strong customer relationships and driving sales growth in the Red Deer area. Key duties include identifying new business opportunities, providing product support, and collaborating with internal teams to ensure high customer service levels.

Requirements

Candidates must have a minimum of 2 years of sales experience, preferably in the tools and fasteners industry, and a valid driver's license. Strong communication skills and proficiency with Microsoft Office and CRM systems are required.

Listed skills

• Problem solving · Preferred
• Account Management · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• Sales Growth · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Sales Growth
• Customer Relationship Management
• Product Support
• Quoting
• Order Processing
• Microsoft Office
• CRM Systems
• Interpersonal Communication
• Presentation Skills
• Problem Solving
• Analytical Abilities

Job areas

• Sales
• Construction
• Manufacturing
• Logistics
• Customer Service & Support

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