Client Care and Sales Representative

Remote Schedule: Sunday–Thursday | 9:00 AM–5:00 PM Thrive in a Fast-Paced, High-Volume Call Environment? This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails. At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter. If you like structure, momentum, and a steady flow of calls, you’ll do well here. What You’ll Be Doing Handle a high volume of outbound/inbound calls, emails, and online inquiries Speak with clients, assess needs, and recommend appropriate swim programs Convert inquiries into registrations in a clear and professional manner Follow up on incomplete registrations and warm leads Manage client accounts, schedule changes, and general questions Accurately document interactions in our CRM (GoHighLevel / Google Workspace) Work closely with operations to ensure a smooth client experience This Role Is NOT For You If: You prefer slow-paced or low-volume work You dislike being on the phone most of the day You struggle with multitasking or staying focused under pressure This Role IS a Great Fit If: You thrive in high-volume, fast-moving environments You are confident and clear on the phone You stay organized while handling multiple tasks You work well with structure, processes, and schedules You are dependable, punctual, and accountable What We’re Looking For Very strong verbal and written communication skills Experience in call-center, client care, or sales roles (preferred) Comfort handling back-to-back calls and inquiries Attention to detail and accurate data entry Ability to work Sunday–Thursday | 9:00 AM–5:00 PM Why Join Aqua Life Swim Academy Meaningful work helping families access life-saving swim skills Warm inbound inquiries (no cold calling) Clear systems, scripts, and support Professional, respectful, and fast-paced team environment Fully remote role with consistent hours Opportunity for advancement

The role involves managing a high volume of inbound and outbound calls, emails, and inquiries to convert leads into swim lesson registrations. You will also be responsible for maintaining accurate client records in the CRM and collaborating with operations to ensure a seamless client experience.

Candidates should possess strong verbal and written communication skills and the ability to thrive in a fast-paced, high-volume environment. Previous experience in call centers, client care, or sales is preferred, along with proficiency in data entry and CRM software.

• Remote work • Meaningful work • Professional environment • Opportunity for advancement

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• SalesPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Call center operations
• Communication
• Multitasking
• CRM management
• Data entry
• Time management
• Problem solving
• Professionalism
• Attention to detail
• Outbound calling
• Inbound calling
• Lead follow-up
• Outbound Calls
• Inbound Calls
• Customer Relationship Management
• Call Center Experience
• Cold Calling
• Data Entry
• Operations
• Google Workspace
• Detail Oriented

• Customer Service & Support
• Sales
• Administrative
• Client Sales Representative
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week