Account Executive, SMB Grower

Job summary

The Account Executive will manage the full sales cycle for SMB customers, focusing on contract renewals, upsells, and driving product adoption. They will also generate new leads and collaborate with internal teams to solve complex client needs.

Job details

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Account Executive, SMB Grower team is a highly consultative sales team that is responsible for the growth and retention of Stripe’s largest and fastest growing SMB customers. As an Account Executive, SMB Grower team member, you’ll identify new opportunities for our clients to get the most out of Stripe by quickly understanding our clients’ needs, execute scaled sales strategies to close upsell and renewals with existing Stripe customers, and drive end-to-end campaigns to increase adoption of Stripe’s offerings. What you’ll do Responsibilities Own contract renewals and lead negotiations to increase and retain existing customer revenue and Stripe market share Develop and implement full sales cycle strategies for driving product adoption, net new product sales, and client retention at scale among existing Stripe customers Solve complex client needs and work across product, sales, risk, and operations teams to improve our product Own the full sales cycle from lead to close for startups and small/medium businesses Generate your own leads through cold calling, blitzing, research, networking, and driving your territory. Make every potential Stripe user happy with every interaction, regardless of deal size Identify and understand users’ pain points to propose Stripe solutions Make sure that internal teams are set up for users’ success by coordinating with other Stripe teams Who you are We’re looking for a well-rounded strategic seller who can build strong relationships with Stripe’s users and manage high velocity deal cycles. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you! Minimum requirements 5+ years of experience in a client-facing/sales role Ability to understand complex technical ecosystems and build great relationships with technical users Ability to drive and close upsell opportunities for additional Stripe products in long-term, consultative engagements Analytical ability to manage complex pricing and cost considerations Experience managing projects with input from cross-functional teams A knack for working well with a wide range of stakeholders, both internally and externally Ability and motivation to operate in a highly ambiguous and fast-paced environment Superior verbal and written communication skills Preferred qualifications Prior experience in a sales and/or customer-facing role at a high growth technology company Experience with Excel and SQL, or a willingness to learn

What you’ll do

The Account Executive will manage the full sales cycle for SMB customers, focusing on contract renewals, upsells, and driving product adoption. They will also generate new leads and collaborate with internal teams to solve complex client needs.

Requirements

Candidates must have at least 5 years of experience in a client-facing or sales role with a strong ability to manage complex technical ecosystems. Proficiency in managing cross-functional projects and excellent communication skills are essential for this position.

Listed skills

• SQL · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• Consultative Selling · Preferred
• Communication Skills · Preferred
• Project management · Preferred
• Cold Calling · Preferred
• Relationship Building · Preferred
• Contract Negotiation · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Account Management
• Contract Negotiation
• Lead Generation
• Cold Calling
• Strategic Planning
• Relationship Building
• Product Adoption
• Consultative Selling
• Analytical Skills
• Project Management
• Cross-functional Collaboration
• Communication Skills
• Excel
• SQL
• SQL (Programming Language)
• Communication
• Operations
• Negotiation
• Economics
• Research
• Technology Ecosystems
• Willingness To Learn
• New Product Development
• Sales Strategy
• Market Share
• Upselling
• Product Adoption Strategies

Job areas

• Sales
• Software
• Finance & Accounting
• Technology
• Consulting
• Smb Direct Sales Business Account Executive
• Account Executive (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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