Charter Sales Representative

Job summary

The Charter Sales Representative will manage charter flight logistics, including scheduling, aircraft selection, and ground handling while maintaining strong client relationships. They are responsible for responding to inquiries, ensuring regulatory compliance, and providing exceptional customer service throughout the booking process.

Job details

As a Charter Sales Representative, your role will involve assisting our established and new client base in arranging charter flights and providing exceptional customer service throughout the entire process. You will focus on responding to inquiries, coordinating flight logistics, and ensuring a smooth and satisfying experience for our valued customers. Your key responsibilities will include : Interact with clients via phone, email, and in-person to understand their travel needs and provide information on available charter flight options. Respond promptly to inquiries, address concerns, and provide exceptional customer service at all times. Coordinate all aspects of charter flights, including flight scheduling, aircraft selection, ground handling, and catering arrangements. Liaise with internal teams and external partners to ensure seamless execution of charter flight logistics. Ensure all necessary documentation, permits, and licenses are in order for each charter flight. Build and maintain strong relationships with clients, charter brokers, and operators to foster customer loyalty and generate repeat business. Handle any issues or concerns that arise before, during, or after charter flights. Proactively find solutions, communicate effectively with clients, and collaborate with relevant teams to resolve problems and ensure client satisfaction. Maintain accurate and up-to-date records of client interactions, flight bookings, and prepare reports, invoices, and documentation as required. Previous experience in aviation, travel, or customer service roles, preferably with exposure to charter flights for 2-3 years; Excellent communication and interpersonal skills; Strong verbal and written communication skills in both languages French and English; Reason: Contact with an international clientele speaking a language other than French. Attention to detail and organizational abilities; Familiarity with aviation regulations and charter flight operations; Demonstrate determination and resilience in high-pressure environments; Ability to work well under pressure and manage multiple tasks simultaneously; Customer-focused mindset with a passion for delivering exceptional service; Proficiency in relevant software and computer systems used in charter operations; Flexibility to work irregular hours and handle last-minute changes or emergencies. Profile If you have previous experience in charter flight operation and a passion for providing exceptional service to clients, the role of Charter Sales Representative offers an exciting opportunity to contribute to the success of Starlink Aviation charter flight operations. Our offer 100% Remote Flexible schedule; Experienced and dynamic team! Competitive salary/ benefits.

What you’ll do

The Charter Sales Representative will manage charter flight logistics, including scheduling, aircraft selection, and ground handling while maintaining strong client relationships. They are responsible for responding to inquiries, ensuring regulatory compliance, and providing exceptional customer service throughout the booking process.

Requirements

Candidates should have 2-3 years of experience in aviation, travel, or customer service, preferably with charter flight exposure. Strong verbal and written communication skills in both English and French are required, along with the ability to work in high-pressure environments.

Benefits

• Remote work
• Flexible schedule
• Competitive salary

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Reporting · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Charter flight coordination
• Customer service
• Aviation regulations
• Flight logistics
• Communication
• Interpersonal skills
• Problem solving
• Attention to detail
• Organizational skills
• Bilingualism
• Relationship management
• Data entry
• Reporting
• Time management
• Invoicing
• Operations
• Detail Oriented
• Resilience
• Organizational Skills
• French Language
• Interpersonal Communications
• Sales
• Customer Service
• Catering Arrangements
• Report Writing
• Loyalty Programs
• Scheduling
• Bilingual (French/English)

Job areas

• Sales
• Customer Service & Support
• Logistics
• Transportation
• Charter Sales Representative
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products