Client Account Manager – Collections Recovery Services

RELATIONSHIP & GROWTH-FOCUSED | COLLECTIONS RECOVERY / BPO EXPERIENCE REQUIRED THE OPPORTUNITY WE’RE SEEKING A CLIENT ACCOUNT MANAGER TO OVERSEE A PORTFOLIO OF FIRST- AND THIRD-PARTY COLLECTIONS RECOVERY CLIENTS. YOU’LL ENSURE CLIENTS RECEIVE EXCEPTIONAL SERVICE WHILE IDENTIFYING NEW WAYS TO EXPAND AND OPTIMIZE OUR PARTNERSHIPS. KEY RESPONSIBILITIES * SERVE AS THE PRIMARY POINT OF CONTACT FOR ASSIGNED RECOVERY CLIENTS, BUILDING TRUST AND ENSURING SATISFACTION. * CONDUCT REGULAR BUSINESS REVIEWS AND SERVICE ASSESSMENTS TO STRENGTHEN RELATIONSHIPS. * PARTNER WITH INTERNAL TEAMS TO ENSURE SEAMLESS DELIVERY AND PROMPT ISSUE RESOLUTION. * MONITOR CLIENT PERFORMANCE, ANALYZE TRENDS, AND RECOMMEND SERVICE ENHANCEMENTS. * REPRESENT SINGLEPOINT IN CLIENT MEETINGS AND MAINTAIN DETAILED ACCOUNT DOCUMENTATION IN CRM SYSTEMS. QUALIFICATIONS * 5+ YEARS OF EXPERIENCE IN ACCOUNT MANAGEMENT, CLIENT SUCCESS, OR RECOVERY OPERATIONS (COLLECTIONS/BPO EXPERIENCE REQUIRED). * STRONG RELATIONSHIP-BUILDING AND COMMUNICATION SKILLS. * PROVEN ABILITY TO IDENTIFY AND ACT ON GROWTH OPPORTUNITIES WITHIN EXISTING ACCOUNTS. * PROFICIENCY WITH CRM PLATFORMS AND MICROSOFT OFFICE. * COMFORTABLE WITH TRAVEL FOR CLIENT ENGAGEMENT. * BACHELOR’S DEGREE OR EQUIVALENT EXPERIENCE. MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA. WHAT WE OFFER * COMPETITIVE COMPENSATION WITH PERFORMANCE-BASED INCENTIVES. * COMPREHENSIVE TOTAL REWARDS PACKAGE. * CAREER GROWTH AND PROFESSIONAL DEVELOPMENT OPPORTUNITIES. * OCCASIONAL TRAVEL ACROSS CANADA FOR CLIENT ENGAGEMENT. OUR WORK CULTURE AT SINGLEPOINT, OUR CORE VALUES — INTEGRITY, RESPECT, PROFESSIONALISM, INNOVATION, AND COMMITMENT — SET US APART. * AUTONOMOUS: WE TRUST YOUR DECISION-MAKING. * PROGRESSIVE: GROWTH PATHS FOR PROVEN TALENT. * FLEXIBLE: WE FOCUS ON RESULTS, NOT RIGID RULES. * INNOVATIVE: EVERY IDEA MATTERS. * INCLUSIVE: EVERYONE IS ENGAGED, AND EVERYONE WINS. APPLY TODAY IF YOU’RE A CLIENT-FOCUSED PROFESSIONAL WHO THRIVES ON BUILDING RELATIONSHIPS AND DRIVING GROWTH, WE’D LOVE TO HEAR FROM YOU. SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates, as well as providing feedback during and after interview. All final hiring decisions are made by our Human Resources team and hiring managers. This posting is for an existing vacancy. SINGLEPOINT IS AN EQUAL-OPPORTUNITY EMPLOYER. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST THROUGHOUT THE SELECTION PROCESS. #1

Oversee a portfolio of first- and third-party collections recovery clients to ensure exceptional service and satisfaction. Identify growth opportunities within existing accounts and partner with internal teams to optimize service delivery.

Requires 5+ years of experience in account management or recovery operations, specifically within collections or BPO environments. A bachelor's degree or equivalent experience and legal authorization to work in Canada are required.

• Competitive Compensation • Performance-based Incentives • Comprehensive Total Rewards Package • Career Growth • Professional Development Opportunities

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• Account Management
• Client Success
• Collections Recovery
• BPO Operations
• Relationship Building
• Communication
• CRM Platforms
• Microsoft Office
• Business Review
• Trend Analysis
• Client Engagement
• Issue Resolution

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Sales
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week