Senior Account Manager - Client Growth (Base plus commission)

Job summary

Manage a portfolio of client accounts, serving as the primary contact and leading onboarding, proposals, invoicing, and account administration. Identify and close opportunities to expand services, maintain client retention, and grow portfolio revenue in collaboration with agency leadership.

Job details

Setsail · Vancouver, BCPay: CA 75,000 - CA 100,000 per year (base plus commission) About Us Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses across Canada and the US to create marketing campaigns that deliver results. Our team thrives on creativity, collaboration, and results-driven marketing. Role Overview This is not an admin seat. You'll own a portfolio of active client accounts: be the person they trust, keep their campaigns moving, and spot what they need next — and earn uncapped commission on everything you grow. You'll work directly with our leadership team. Key Responsibilities ✅ Own Your Client Relationships Be the main point of contact for your portfolio of accounts. Keep clients confident, informed, and excited about the work we deliver. Lead kickoff and onboarding meetings for the accounts you take on. Write and deliver client proposals; handle invoicing and general account admin. ✅ Grow Your Book Learn each client's business deeply enough to see what they need before they ask. Recommend and close additional services and projects within your accounts — with uncapped commission on what you close. Keep retention high and grow the revenue your portfolio generates over time. Build a growth plan for your book with our leadership team. Compensation & Perks ✅ 75,000-100,000 per year (base + commission) ✅ Uncapped commission on new business you close within your accounts ✅ Quarterly retention bonus for keeping and growing your client portfolio ✅ Career growth as the agency grows ✅ A creative, high-energy team in our Vancouver office Who You Are ✅ 3+ years of account management experience, ideally at an agency. ✅ A relationship builder with a proven track record in client-facing roles. ✅ A clear, confident communicator — in writing and in the room. ✅ Methodical, organized, and calm juggling many moving pieces. ✅ Business or accounting skills are a bonus.

What you’ll do

Manage a portfolio of client accounts, serving as the primary contact and leading onboarding, proposals, invoicing, and account administration. Identify and close opportunities to expand services, maintain client retention, and grow portfolio revenue in collaboration with agency leadership.

Requirements

Candidates should have at least three years of account management experience, ideally in an agency, and a proven record in client-facing relationship-building roles. Strong written and verbal communication, organization, and the ability to manage multiple priorities are required; business or accounting skills are a bonus.

Benefits

• Uncapped Commission
• Quarterly Retention Bonus
• Career Growth Opportunities

Listed skills

• Client Onboarding · Preferred
• Organization · Preferred
• Account Management · Preferred
• Sales · Preferred
• Multitasking · Preferred
• Account Administration · Preferred
• Upselling · Preferred
• Client Relationship Management · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Relationship Management
• Client Communication
• Client Onboarding
• Proposal Writing
• Invoicing
• Account Administration
• Upselling
• Sales
• Client Retention
• Revenue Growth
• Business Planning
• Organization
• Multitasking

Job areas

• Marketing
• Sales
• Customer Service & Support
• Management & Leadership

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