Strategic Account Manager

Job summary

Serve as the primary customer contact, helping clients maximize product value and ROI while managing day-to-day needs and strategic opportunities. Coordinate with internal product, integration, data science, and risk analytics teams to resolve issues, advise on fraud and compliance practices, track KPIs, and support customers’ long-term growth.

Job details

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote - Toronto, Ontario, Canada About the Role: Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products. What you’ll be doing: Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers. Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally. Speak knowledgeably and advise on best practices relating to fraud and compliance Build, monitor, and communicate KPIs to clients. Provide strategic analysis and critical thinking as we plan long-term expansion. Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers. What you’ll need: 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred Strong presentation skills for both virtual and in-person meetings with various stakeholders Previous customer-facing experience, preferably with a technical product Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders Proficiency in using business intelligence tools Your analytical skills are second to none; you excel at number crunching and drawing insights You're capable of translating complex strategies into actionable processes and outcomes You're a natural at building relationships and collaborating with others You constantly think about ways to improve processes You love making customers more efficient as much as we do! Compensation: Base pay range of CA$140,000 - $220,000 + bonus + equity with tremendous upside potential + Attractive benefits Benefits we offer: Generous compensation in cash and equity Early exercise for all options, including pre-vested Work from anywhere: Remote-first Culture Flexible paid time off and Year-end break Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific 4% matching in 401k / RRSP - US and Canada specific MacBook Pro delivered to your door One-time stipend to set up a home office — desk, chair, screen, etc. Monthly meal stipend Monthly social meet-up stipend Annual health and wellness stipend Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.

What you’ll do

Serve as the primary customer contact, helping clients maximize product value and ROI while managing day-to-day needs and strategic opportunities. Coordinate with internal product, integration, data science, and risk analytics teams to resolve issues, advise on fraud and compliance practices, track KPIs, and support customers’ long-term growth.

Requirements

Requires 7+ years of experience in account management, customer success, risk management, or solutions architecture in B2B SaaS, with an understanding of API integrations; experience in fraud, compliance, fintech, AML/KYC, or payments is strongly preferred. Candidates should bring strong presentation, project management, analytical, business intelligence, communication, and relationship-building skills, including the ability to translate technical complexity into actionable solutions.

Benefits

• Cash Compensation
• Equity
• Bonus
• Flexible Paid Time Off
• Year-End Break
• Health Insurance
• Dental Coverage
• Vision Coverage
• 401(k) / RRSP Matching
• MacBook Pro
• Home Office Setup Stipend
• Monthly Meal Stipend
• Monthly Social Meet-Up Stipend
• Annual Health and Wellness Stipend
• Annual Learning Stipend

Listed skills

• Account Management · Preferred
• Data analysis · Preferred
• Compliance · Preferred
• Risk Management · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Success
• Risk Management
• Solutions Architecture
• B2B SaaS
• API Integrations
• Fraud Prevention
• Compliance
• Fintech
• AML/KYC
• Payments
• Presentation Skills
• Project Management
• Business Intelligence
• Data Analysis
• Stakeholder Management
• Process Improvement
• Presentations
• Key Performance Indicators (KPIs)
• Operations
• Software As A Service (SaaS)
• Data Science
• Analytical Skills
• Solution Architecture
• Application Programming Interface (API)
• Financial Technology (FinTech)
• Customer Success Management
• Self-Motivation
• Critical Thinking
• Time Off Management
• Business To Business
• Business Intelligence Tools
• Anti Money Laundering
• Know Your Customer
• Godaddy
• Risk Analytics
• Strategic Analysis

Job areas

• Customer Service & Support
• Sales
• Management & Leadership
• Finance & Accounting
• Data & Analytics
• Strategic Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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