Senior Account Executive - Salesforce knowledge (CRM)

Job title: Senior Account Executive Job Summary The Senior Account Executive (SAE) role is responsible for prospecting and closing sales to new customers to achieve budgeted sales goals. This position develops and implements sound selling strategies that ensure revenue growth at target or greater profitability levels by selling to new customers. Additionally, the role is responsible for managing existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Senior Account Executive will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All customer service escalations within the defined territory will be resolved through this position. SAEs are responsible for maintaining and growing billable value in their assigned accounts. This is an outside sales role that is Work from home (WFH). It requires travel (client visits) across the Calgary Area. Candidates need to be physically in the Calgary area in order to be considered. Essential Duties and Responsibilities Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers. Initiate business-to-business sales relationships. Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies. Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals. Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention. Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability. Establish and maintain a high level of customer satisfaction. Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues. Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate. Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options. Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends. Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals. Qualifications A. Required Qualifications Bachelor's Degree (accredited) or in lieu of degree High School Diploma or GED (accredited) and 4 years of relative work experience 4 years of work experience in direct business-to-business sales, business-to-business cold calling, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement) B. Preferred Qualifications Salesforce knowledge (CRM) Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Must live and work in Canada. Pay: The expected base pay range for this position across Canada is $70,000 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for commission. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Ideal Candidate Go getter - passionate - strong team ethic - potential to be a leader - desire to move up in the company - not afraid to ask questions and shake the shed - strong will - not afraid to take risk - lots of grey area - make a decision Experience in account management - exp with book of business - new business generation Customer service background Well establish book - 70% hunter 30% farmer Rebuild a book M-F are admin days T-W-T are in the field Debrief with manager weekly for a couple month then bi weekly once up and running Long term contracts for services- 3 years usually - 6 month penalty Negotiation - price increase yearly Portfolio 350-450k monthly - 50-75 clients 42k commissions - 3.5k monthly - 2-5k in commissions on average per month

Responsible for prospecting and closing new B2B sales while managing and growing existing customer accounts to achieve revenue goals. The role involves handling customer cancellations, resolving service escalations, and executing retention strategies in the Calgary area.

Requires a Bachelor's degree or a high school diploma with 4 years of relative experience, plus 4 years of direct B2B sales and cold calling experience. Knowledge of Salesforce CRM is preferred, and candidates must be physically located in the Calgary area.

• Medical • Dental • Vision • Life Insurance • Short-Term Disability • Stock Purchase Plan • Company match on RRSP • Paid Vacation • Holidays • Personal Days

Identified from the job description. Confirm important requirements above.

• B2B Sales
• Cold Calling
• Account Management
• Salesforce
• Negotiation
• Prospecting
• CRM
• Pipeline Management
• Customer Retention
• Strategic Planning
• Contract Negotiation
• Business Development

• Sales
• Customer Service & Support
• Environmental & Sustainability
• Logistics
• Management & Leadership

Minimum education

High school

Minimum experience

5+ years

Apply by

Oct 29, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Not Applicable